Account Manager

About us

31G are digital transformation experts. We are founded by a group of individuals who have deep experience, fierce ambition and a proven track record in developing solutions to solve real-world problems. Our services include digital transformation, systems integration, resource augmentation, software development, professional and managed services, and digital consultancy.

Our customer base is diverse – spanning fintech, health tech, edtech and ecommerce, and spread across the globe. We deeply understand all of our customers’ businesses, to develop person-centred solutions.

Our values are high-quality, integrity, innovation and compassion. We are committed to equality, diversity and inclusion, and are proud of our open culture – as such we operate a values-based recruitment process.

Job Summary

The postholder will build and manage relationships with existing and new customers to ensure their digital needs are well scoped out, and maximise 31G’s potential services. You will work closely with our delivery teams to ensure services are delivered on time and within budget, whilst delivering outstanding customer service, experience and value for money.

The postholder will be a central point of contact for customers, liaising with key internal and external stakeholders to define and translate technical, operational and commercial requirements, develop detailed project plans, commercial proposals and contracts.

You will be supported by the 31G leadership team, and allied by our business development function.

The postholder will own the development of various digital solutions and assets to support our customers’ digital transformation roadmap. This will include large scale digital platform development, system integrations, enhancements to existing platforms, digital resource augmentation and development of strategic/commercial proposals – all designed to support our customers to achieve their operational and growth objectives.

Key areas of accountability

• Account management for our customers and partners, focused on development of digital solutions to support their business offers.
• Ownership of customer relationship ensuring requirements are met on time and to agreed specifications.
• Ongoing management of internal and external stakeholders to deliver all requirements according to agreed project plans.
• Management of delivery pipeline risks, ensuring mitigations as needed and escalation of risk as required to ensure delivery of commitments.
• Collaboration with key 31G functions to ensure delivery of agreed development pipeline and milestones, ensuring development and outputs are to a high standard and performance.
• Oversight of budgets to ensure optimal ROI for customers and 31G.
• Ensuring solutions meet all the necessary commercial, assurance, compliance, and IG standards.

Person Specification

• 3 to 5 years’ experience in similar account management role.
• Sound technical knowledge and a background in software development lifecycle, infrastructure and data engineering is preferable.
• Hands-on technical experience of working across teams ranging from engineering, QA, testing, architecture, DevOps, UX/UI, technical support and UAT.
• Track record of working in digital transformation projects.
• Demonstrable ability to translate technical requirements into deliverables to a high standard.
• Exceptional interpersonal and project management skills.
• Strong verbal and written communication skills.
• Excellent problem-solving skills.