1st Line Support Engineer
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
1st Line Support Engineer
Fully Remote (Based in the Oxford area for site visits)
£22,000 - £28,000 DOE
They are looking for a candidate who possesses fantastic customer engagement skills. You will provide front-line response to clients, taking request details and setting their expectations as well as coordinating tickets to the right engineers in-house or supporting the client directly to resolve their issue.
Primary responsibilities:
- Answer helpdesk calls
- Help customer with 1st line issues such as password reset
- Setup of hardware i.e. printers, mobile phones, desktops, laptops
- Create email accounts and other cloud services
- Work as part of projects to rollout anti-virus and other security software where required
- Creating tickets on PSA
- Creating quotes
- Remote support for customers
- Onsite support for 1st line tasks such as setting up desktops/laptops
Desirable skills / Personal qualities:
- Quick learner
- Confident and professional on phones and in person
- Some IT knowledge a plus
- Good communications skills
- Work of own initiative
- Ability to work logically when faced with IT issues
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for 1st Line Support Engineer roles across 360 Resourcing Solutions's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £28,000 bracket, including retirement vesting and health parity.
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