Service Support Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Service Support Manager
Ellesmere based
Salary: £40,000 with car allowance of £650 per month
37 hours Monday to Friday
25 days holiday plus bank holidays
Access to flexible benefits & discounts
Employee Assistance Programme
4 x life assurance
Salary sacrifice contribution pension scheme
Main Responsibilities
- Support all Service Sales and P&L for the Customer Service functions together with other colleagues
- Provide short and long term forecast for P&L’s you are responsible for
- Provide monthly reports for the Service function to the management team
- Support sales development towards setting targets including parts, contracts and maintenance
- Cooperate with central services where applicable
- Assess and adjust profitability of maintenance contracts and continually improve
- Develop a standard way of working for more efficiency
- Drive abilities for innovative business solutions, targeting the life cycle of the customer
- Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety trainings and programs together with key stakeholders
- Provide support to Technical Support Manager and functions
- Actively participate in the budget and strategic planning of the business unit
- Actively participate in the transformation from product- to service culture
- Develop and optimise service operations on both field and workshop to ensure the lead time, local parts supply chain, quality and efficiency
- Measure, communicate and improve key performance indicators, support continuous improvement and best practice, share activities at and across Market Areas
- Ensure implementation and continuous improvement of Services Management System
- Manage and motivate teams as driven by business needs
- Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice
- Support the company’s efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 5S events etc. as require.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Service Support Manager roles across 360 Resourcing Solutions's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £40,000 - £40,000 bracket, including retirement vesting and health parity.
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