Technical Support Coordinator

Technical Support Coordinator (in house)

Office based, no hybrid/remote. Must be commutable to West Ealing

£30,000 - £35,000 DOE

Duties The role includes a wide range of responsibilities: the primary function is to provide technical support to the team and its’ clients and in addition, We are looking to provide training to allow the candidate to produce 2D and 3D floorplans for use as marketing materials, making use of software packages such as CAD and V-ray.

Duties include (but are not limited to):

• Troubleshooting internal PC, printer and network issues
• Troubleshooting the clients’ network and telephony issues with assistance from our network and telephony support providers
• Producing 2D and 3D floorplans for use as marketing materials
• Resolving issues with the building’s technical systems such as access control, CCTV and alarms
• Handling and housekeeping of new users and changes to SharePoint permissions
• Project managing all major IT and Telecoms projects across the portfolio
• Providing technical onboarding for new starters
• Working with IT and telecom suppliers to resolve issues and improve customer service
• Managing backups and recoveries for all systems
• Providing information relating to telecoms billing & procurement matters
• Scrutiny of supplier contracts and the provision of procurement recommendations to senior management
• Review and provide recommendations on cybersecurity measures as well as monitoring and internally communicating potential cyber threats to the Team in addition to providing awareness training.

Competencies

Overall, the candidate must have strong technical capabilities and be able to troubleshoot IT and network issues. They will also have the capacity to learn about and become adept in the various technical systems in place across the various sites. The candidate must have:

• A qualification in at least one ICT discipline
• A basic understanding of networking fundamentals such as IP, DNS and DHCP
• Previous experience in a commercial, technical role
• A positive approach and good customer facing skills
• Excellent written and verbal communication skills
• Good organisational skills with the ability to manage deadlines and prioritise tasks
• A flexible approach to working from other centre locations as required
• An ability to be goal driven and work as self-starter