Customer Care Administrator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Full Time Customer Care Administrator
Do you enjoy working in a busy environment on varied tasks? Hybrid working.
We are looking to recruit a Full Time Customer Care Administrator – your duties would include:
- dealing with customer email and telephone enquiries
- updating client details
- general administration
- any special projects that may arise
This is a fantastic opportunity for anyone who seeks to work within a reputable organisation.
Our ideal applicant:
- must enjoy working in a friendly team
- have a confident manner with a flexible attitude
- have good communication skills
- have excellent attention to detail
Office experience essential, plus a solid working knowledge of computer use with programmes such as Microsoft Office and email.
Hours: 37.5 hours per week Monday to Friday and includes one weekend shift per month day in lieu for weekend shift.
Annual rate of pay: £21,500.00
If you would like to be part of a friendly, dynamic and ambitious business, please email: applications@5pm.co.uk with your CV and covering letter.
Please note: 5pm will only contact successful candidates.
Job Type: Full-time
Salary: £21,059.00-£23,404.00 per year
Benefits:
- Employee discount
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in Glasgow
Application deadline: 31/03/2023
Reference ID: CCA
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Care Administrator roles across 5pm.co.uk's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,059 - £23,404 bracket, including retirement vesting and health parity.
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