Funeral Arranger

Funeral Arranger
Full time position

(2 x part-time candidates may be considered)

A & A Walters is a fifth generation family owned and operated Funeral Directors, still run by the Walters and Hodges families and have offices in Tipton, Sedgley and Bilston. As one of the most established and respected Funeral Directors in the Black Country, we pride ourselves on offering an exceptional level of service to our clients; many of whom have used us for generations of their own family. We provide our services throughout the Dudley, Sandwell, Wolverhampton and Walsall Boroughs but regularly work much further afield.

We are a multi award-winning Funeral Directors having won a number of prestigious rewards including Express & Star Newspaper ‘Family Business of the Year’, Golden Charter ‘National Funeral Planner of the Year’ as well as ‘Regional Funeral Planner of the Year’ on six occasions.

Further information on our business and the services that we offer can be researched at www. waltersfunerals.co.uk

Essential qualities we are looking for

• A proven track record in a customer facing or sales role and can demonstrate what it means to provide excellent customer service.
• A highly professional and presentable individual with excellent communication skills.
• Personable with the ability to show compassion and deal with potentially emotionally stressful situations.
• An effective team member who is flexible, can work accurately to deadlines and show initiative.
• An individual who is focused and thorough, detailed yet efficient in following through on tasks.
• Excellent computer skills – Microsoft Word, Publisher & Outlook.
• A good level of literacy and numeracy demonstrated through examinations.
• Experience as a Funeral Arranger is preferable, although not essential as full training will be provided.
• A good degree of fitness and physical strength is required and candidates who are available to provide holiday and sickness cover for our on-call rota when people pass away in the community outside of standard office hours is preferred.

As a Funeral Arranger you are in constant contact with our clients and your performance will be assessed as much in the success of this relationship as to the actual
accomplishment of office-based tasks. This position requires someone with a high degree of professionalism but who is genuine and warm in their nature. Working closely in a team, it can at times be physically as well as emotionally demanding job and you must be someone who is both efficient and accurate to ensure that everything is done right first time, every time.

Primary Roles of this position

• Arranging funerals with clients, Ministers & Council staff as well as completing all associated paperwork and computer based tasks.
• Designing and producing order of service sheets.
• Dealing with telephone inquiries and follow up family meetings.
• Placing the deceased in the Chapel of Rest and showing bereaved families into the Chapel.
• Supporting out of office hours on-call rota (sickness and holiday cover). This is not essential but is preferred.

Hours and location of work

As a full time member of staff you will be expected to work Monday to Friday from 9:00am to 5:00pm but must have the flexibility to work outside of these hours as required to meet the needs of the business. Although the position will be largely based in our Tipton Office you will be expected to work in other offices as required and so therefore the ability to drive is a distinct advantage. A good rate of pay can be expected and is dependent upon experience. In addition, you will be enrolled in a company pension scheme.

Please note: we may consider two candidates for a shared job role (part-time) if we receive quality applications from multiple candidates looking for 20 hours per week and these candidates have all the necessary qualities we are looking for.

A permanent contract will be awarded following the successful completion of a three month trial period.

In reply please send a hand-written letter of application stating i) why you believe that you are suitable for this position ii) your current salary. This letter must be accompanied by a current Curriculum Vitae which demonstrates your skills and suitability for the position of ‘Funeral Arranger’ to

Mr Jeremy Hodges
A & A Walters Funeral Directors Ltd
The Old Manse
85 Dudley Road
Tipton
DY4 8ED

Important: Please be aware that applications which do not meet the requirements shown above will not be taken into account.

Closing Date for applications: 30th June 2023

Job Types: Full-time, Permanent

Salary: From £12.00 per hour

Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Tips
• Yearly bonus

Application question(s):

• Do you have a grade C (or equivalent) in both Maths and English?
• Are you able to join our on-call rota to cover holidays and sickness to bring people back into our care when they pass away in the community outside of office hours?
• Do you have any experience in the funeral industry?
• Have you completed the online assessments linked to this application ('customer focus' and 'attention to detail')? Please note your application will not be considered if you don't take the time to do these)

Experience:

• Customer Service or sales: 1 year (preferred)

Work Location: In person

Application deadline: 30/06/2023