2nd Line Desktop Support Engineer
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Position Overview & Specifications
2nd Line Desktop Support Engineer (SC)
Location: Hawthorn (SN13), Portsmouth, Stevenage – Onsite
Term: 12 months
Rate: £220 per day (Inside IR35 via Umbrella Company)
Applicants must hold a valid Security Clearance to be eligible for this role
Job Description
As Desktop Engineer you will join the IT team in its support of the Digital Workplace.
The Desktop Engineer will be responsible for build and support activities across the desktop environment.
The selected candidate will provide technical solutions, resolving or escalating where necessary, to deliver excellent customer service.
Primary Job Responsibilities
- Provide technical support of the Microsoft Windows desktop environment and software products (both remote and onsite).
- Build and deploy Microsoft Windows devices with software.
- Support and deployment of mobile phone devices.
- Second Line support with knowledge and experience of desktop/application troubleshooting.
- Excellent customer focused communication skills.
Desired Skills and Experience
- Working knowledge and understanding of ITIL best practice.
- Strong knowledge of Windows 10 operating system.
- Strong knowledge of Microsoft Office based products.
- Working towards third Line support in the areas of desktop/application troubleshooting
Job Type: Fixed term contract
Contract length: 12 months
Salary: Up to £220.00 per day
Schedule:
- 8 hour shift
- Day shift
Licence/Certification:
- Security Clearance (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Business Consulting
Based on transatlantic hiring benchmarks for 2nd Line Desktop Support Engineer roles across Accenture's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Business Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28 - £28 bracket, including retirement vesting and health parity.
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