Bodyshop Customer Service Advisor
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Position Overview & Specifications
Title: Bodyshop Customer Service Advisor
Hours: Mon-Thur 8am-5pm, Fri 8am-4:30pm
Salary: Commensurate with Experience
We are currently seeking a motivated and detail-oriented individual to join our team as a Bodyshop Customer Service Advisor based at our head office in Greenock. You will play a vital role in providing administrative support to the bodyshop department. Your exceptional organizational skills and ability to multitask will contribute to the efficient operation of the bodyshop, ensuring customer satisfaction and smooth workflow.
Responsibilities include but are not limited to:
Administrative Support: Provide comprehensive administrative support to the bodyshop team, including managing paperwork, maintaining records, and filing documents accurately and promptly.
Customer Service: Interact with customers professionally, answering inquiries, scheduling appointments, and providing updates on repair progress. Ensure exceptional customer service standards are maintained at all times.
Workflow Coordination: Collaborate with the bodyshop manager to prioritize repair jobs and ensure smooth workflow within the department. Coordinate with technicians and parts departments to facilitate efficient repair processes.
Invoicing and Credit Control: Generate and process invoices for completed repairs, ensuring accuracy and timely submission. Actively chase outstanding debt to ensure it is paid within payment terms
Qualifications and Skills:
- Previous experience in an administrative role within the automotive industry is preferred.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent attention to detail and accuracy.
- Effective communication and interpersonal skills to interact with customers, suppliers, and internal teams.
- Proficiency in computer applications, including MS Office Suite and automotive software.
- Knowledge of bodyshop operations and repair processes is an advantage.
- Ability to work independently and as part of a team, demonstrating a proactive and flexible attitude.
- High level of professionalism and a commitment to providing exceptional customer service.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Bodyshop Customer Service Advisor roles across Accident Repair Centre (Scotland) Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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