Customer Service Advisor
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Position Overview & Specifications
Hybrid - Customer Renewals Advisor
Salary: £21,000-£22,000 + Amazing Benefits - £32,800 OTE!!!
Location: Bournemouth
Shift Pattern: Monday to Friday: 9am-5.30pm
Resource Solutions are currently recruiting for exceptional customer renewal advisors to join their fun, vibrant and professional team based in Bournemouth. We are keen to speak with candidates who put customers at the for front of everything they do, finding that first call resolution. If you have experience in customer service across all sectors whether that be call centre, retail, hospitality or support work then we want to hear from you!
Our client does insurance differently. They reward their members for making good lifestyle choices – and they reward the team, too.
That’s why, as a Customer Renewal Advisor you’ll enjoy some fantastic perks, from half-price gym membership, to discounts on fitness devices, to a free healthy breakfast! Because when you thrive, so does our business.
A little bit about what you’ll do
Our client wants every member to be happy with the service provided and to stay with them year after year. As a Customer Renewals Advisor, you’ll help them renew members insurance, treating each one as a VIP. Driven by your passion for brilliant service, you’ll provide an amazing experience and take pride in your work. They will give you the training to do a fantastic job and become a retention expert.
Because this is such a crucial role, They’ll give you some very attractive rewards: a starting salary of £21,000, rising to £22,000 after six months. To join them, you’ll need some computer skills and an organised approach. But, above all, you’ll need a gift for connecting with people, answering queries and locking in a sale. Hit productivity targets and you can expect £32,800 OTE! Sales or Customer Service experience is helpful, but natural talent’s also welcome.
What’s it like at Our client?
They are out to make the world a healthier place, and your call could be the start of this change. That’s an unbeatable feeling.
They’ll give you everything you need to do a brilliant job, including loads of support for your physical and mental wellbeing. Think running clubs and fitness activities; wellbeing apps; on-site canteen; Sky TV; nutrition advice; even help to stop smoking!
If you like a fun, buzzy environment – and a bonus for great performance – you’ll love life at our client. To find out more and kick start your new career please don’t hesitate to apply today!
Job Types: Full-time, Permanent
Salary: £21,000.00-£32,800.00 per year
Benefits:
- Company pension
- Employee discount
- Flexitime
- Referral programme
- Store discount
- Work from home
Job Types: Full-time, Permanent
Salary: £22,000.00-£32,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Gym membership
- Life insurance
- On-site gym
- On-site parking
- Private dental insurance
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: Hybrid remote in Bournemouth
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Accord for Resource Solutions (GSC)'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £32,000 bracket, including retirement vesting and health parity.
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