Customer Service Representative
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Accurate Recruitment is currently recruiting for an exciting opportunity for Customer Service representatives based in Crawley, Manor Royal.
- Salary of £22-24k per annum depending on experience
- Monday to Friday 9-5
- One weekend a month required working half a day from home
- Casual Dress
- Career Progression
- No two days the same
We are recruiting for a client based in Crawley, who is looking for customer services representatives who are able to be empathetic of the customers concerns and problems and be effective and pro active with resolving these matters and assisting the best they can.
The company works very closely with selected companies within utility bills, helping there customers to manage bills and and responsibilities better, anything from Water, Gas Electricity, Council tax and all in-between.
The ideal candidate will have experience or an understanding of the struggles people face with paying bills and the frustration and worry this can cause families.
A typical day
- -Answering in bound calls, quality over quantity
- -Booking call backs accordingly and sticking to timings on these
- -Creating tickets for customers and creating a solution to their problems
- -Varied day to day activities within the office
- -Responding on live company chat to customers
- Multi tasking
The company is a very up and coming company expanding vastly, they offer casual dress code, pool and games on a Friday and a fun exciting environment to work in.
Interview taking place as soon as possible, please apply for the roles and we will be in contact very soon!
Alternatively please send your CV to Jaydehuggett@accuraterecruitment.co.uk
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- On-site parking
- Work from home
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: BB-CRAW
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Representative roles across Accurate Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £24,000 bracket, including retirement vesting and health parity.
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