General Administrator

General Administrator

The Acme Facilities Group are a leading long-established supplier of a diverse range of catering, refrigeration & air conditioning equipment and services. We operate in a competitive sector but have proven our credentials by providing our customers with a high level of service.

Main purpose of role

Main Objective: The main duties of the role are to assist the Service & Project Engineering departments in dealing with various office administration tasks and to handle customer requests politely and efficiently via telephone and email.

Main Duties and Responsibilities:

• Handle inbound and outbound phone call and email traffic for all service department requests ensuring this is completed in a timely manner.
• Using the company IT programmes, carry out various data entry tasks to ensure all information is correct and up to date.
• Arrange engineer appointments via telephone for programmed work schedules.
• Provide customer updates via web portals, email, or telephone at appropriate times.
• Act as cover for general administrative tasks within all departments where required.
• Complete administration tasks associated with data entry, deciphering engineer reports and information ensuring accurate records are held.

General Responsibilities.

• Must be willing to undertake training in order to assist personal development and help the growth of the business.
• Be willing to assist customer’s enquiries and questions, adopting the highest standard of customer care. Be helpful and guide the customer to the relevant company department.
• Use necessary company equipment to complete set tasks.
• Ensure the best interests of the company are maintained.
• Present a smart and professional image at all times.
• Endeavour to work as part of the service team to achieve the objectives of the department.
• Any ad hoc duties considered within your skills and competencies as defined by your line manager.

Key Skills and Capabilities

· Self motivated and team player

· Excellent interpersonal skills.

· Keen eye to detail.

· Experience of working in a fast-moving high-pressure environment.

· Ability to multitask.

· Good I.T Skills – Experienced with MS Office

· Strong communication skills both verbally and written.

This a full time role Monday to Friday 08:30am to 17:00hrs (37.5 hours per week) – although flexible start times may be required. Includes participation on the weekend call handling rota for which a fully fixed fee is payable.

The Acme Facilities Group is an equal opportunities employer.

*** In order to process your application we need to collect certain information about you in order to assess your suitability for the role, any data collected will be treated in line with our recruitment privacy policy.

Job Type: Full-time

Salary: Up to £22,500.00 per year

Benefits:

• Additional leave
• Company pension
• On-site parking
• Private medical insurance
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Work Location: One location

Reference ID: GA0522
Expected start date: 02/05/2023