Desktop Support Analyst
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Position Overview & Specifications
Desktop Support Analyst Role:
We are looking to hire a skilled Desktop Support Analyst to assist our client with computer hardware and software issues. You will be required to assist with hardware installations, software upgrades, systems integrations, and basic IT related issues.
Key Responsibilities:
- Responding to client support requests
- Contacting clients to find out the nature of the problem
- Troubleshooting hardware and software issues
- Installing and maintaining hardware and computer peripherals
- Installing and upgrading operating systems and computer software
- Troubleshooting networking and connection issues
Key Skills:
- Proven work experience as Desktop Support Engineer/Analyst or Support Technician
- Advanced knowledge and support background of O365
- Strong understanding and support history of Windows 10
- Experience of network troubleshooting
- Server knowledge
- Good knowledge of Active Directory Domain Services - Users, Computers, Group Policy
- History of hardware building and PC imaging
- Experience supporting the following technologies; Citrix, VM, patching, O365
- Excellent interpersonal skills
- Good written and verbal communication skills
- Experience of working in an ITIL or ISO environment
Personal Specification:
- Attitude/customer service/personality key for this role
- Time keeping/integrity and honesty
- Microsoft Support Experience
- Active Directory
- Exchange
- Hardware support
- ITSM experience
About Us:
We are a UK based, award winning, IT services and technology company with over 25 years’ experience. We provide a range of IT support and Microsoft-centric, business software and cloud solutions to help mid-market organisations modernise their IT so they can compete and win in the digital economy. More than 300 clients trust us to take responsibility for part, or all, of their IT from solution design to support.
Acora has its Head Office in Burgess Hill, West Sussex as well as locations in Bletchley and Solihull.
We are growing, ambitious and hard working. Our desire is to be an employer of choice with happy and fulfilled employees. Training, development and wellbeing are important aspects of our people focus.
Our Vision
To provide the mid-market with an outstanding customer experience through innovation and great people and become the leading provider of IT services within 4 years.
Our Values
At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.
- Be the best you can be
- We do what we say
- Together we win
Job Types: Full-time, Permanent
Salary: Up to £30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Desktop Support Analyst roles across Acora's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £30,000 - £30,000 bracket, including retirement vesting and health parity.
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