Front of House Assistant

FOH Café Assistant

Contract: Permanent

27.5 hour contract (4 days from 7 on a rota basis) rolling rota to cover the opening hours of the business

Salary: £10.90 per hour

Based at: Porter’s Llandudno Junction Station

Applications closing: 14th of June 2023

We’re part of a national-award winning social enterprise established in 2011, operating co­ffee shops and events catering across Wales. We’re committed to providing the best customer experience, whilst helping local people in their search for employment by providing work experience and training opportunities in our various businesses.

Job Purpose:

To perform a variety of duties associated with a busy coffee shop/café located on a train platform, servicing a large number of commuters between the hours of 6am – 6pm. The team here are multi-skilled and, due to the nature and this business, the role will include both front of house and back of house duties. You will be using a barista coffee machine, heating up light snacks and providing efficient till service taking orders and payments. You will clear tables in the café area as well as operating the dishwasher. You will have great customer service standards and a knowledge of basic food hygiene for this role.

• To provide a welcoming front of house experience and high level of customer service in a fast-paced environment
• To use barista coffee machine (training provided) to prepare a range of quality coffee
• Communicate effectively with other team members, ensuring all orders are completed correctly
• To prepare light meals and sandwiches as required
• To clear and clean as you go, including café and platform tables
• To use dishwasher on site to stock and replenish crockery when required
• To work with supervisors to ensure café is clean and hygienic at all times, adhering to Safer Food Better Business guidelines (including platform seating area)
• To work effectively within the team, support and train any volunteers/trainees, when required
• Operate EPOS till system and card machine payment machine to take payments and handle cash transactions
• Follow and Transport for Wales legislation or policy if or when required
• To ensure all policies and procedures are adhered to in line with company legislation

Responsibilities:

• To have commitment to and demonstrate an undertaking of equality of opportunity and its relevance to different sectors within the community.
• Must demonstrate empathy towards Adferiad Recovery’s beneficiaries.
• To carry out all other tasks commensurate with the role.
• To participate in the Adferiad continuous learning, development and appraisal process
• To maintain professional accreditation as appropriate to role
• To attend training provided, organised or arranged by Adferiad or CAIS Social Enterprises
• To operate within and observe Adferiad policies and procedures as amended and updated

What you’ll get in return:

• 25 days annual leave plus bank holidays (pro rata)
• Option to purchase additional annual leave
• Life assurance
• Pension Contribution scheme
• Sick pay (subject to terms and conditions)
• Continuous service rewards
• Refer a friend scheme
• Employee benefit platform giving access to a wide range of perks, including shopping discounts at 100s of big-brand retailers
• Health and Wellbeing Staff Service
• Money Advice Service
• Quarterly Health and Wellbeing Staff Raffle
• Christmas Hampers and Birthday Gifts
• Cycle to Work Scheme
• Tusker Vehicle Purchase Scheme
• Technology Purchase Scheme
• Free breakfast at Adferiad Recovery Offices and Project Buildings
• Employee Events
• Bupa Healthcare Package
• Volunteering Opportunities

Person Specification:

• Level 2 Food Hygiene or equivalent
• Previous experience of working in a similar environment
• Food and drink preparation
• Good organisational skills, ability to manage, organise and deal with multiple tasks
• Customer Service
• Excellent interpersonal and communication skills
• Ability to work effectively within a small team
• Full car driver/owner is desirable
• Flexible working to fit around a rolling rota to cover the opening hours of the business

FOR A FULL PERSON SPECIFICATION AND TO APPLY, PLEASE GO TO OUR WEBSITE: https://www.adferiad.org.uk/vacancies/ or Apply via Indeed with CV Submission

Job Types: Part-time, Permanent
Part-time hours: 27.5 per week

Salary: £10.90 per hour

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Schedule:

• Day shift
• Weekend availability

Application question(s):

• Do you hold a Level 2 Food Hygiene?

Experience:

• Barista experience: 1 year (preferred)

Work Location: In person

Application deadline: 14/06/2023
Reference ID: AD007