Technical Support Engineer
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Position Overview & Specifications
A leading global developer of Optics and Photonics products now requires an additional Technical Support Engineer to join their team in Cambridgeshire.
Working closely with the local Engineering and global Technical Support teams you will provide front-line support, via phone and email, to UK customers in Academic, Government and Commercial sectors.
Working with your customers you will gain an understanding of their application and help identify solutions required.
Through conversations with customers, you will identify new product opportunities and assist with the development of new products by providing feedback on concepts from a customer’s perspective as well as testing and reporting performance and non-conformance.
In addition, you will assist with building product demos for tradeshows and replication of customer set ups for troubleshooting and training.
There may be occasional opportunities to attend tradeshows and participate in customer visits.
Qualifications:
As the successful Technical Support Engineer, you will be qualified to a minimum of a Masters Degree in a Physics, Life Science, or Photonics Discipline.
Experience:
You should have previous commercial experience working with optical fiber, optics, electronics and / or lasers.
Ideally you will have worked in a similar Technical Support role within a Physics or Life Science discipline.
Additional Information:
Candidates MUST be eligible to work and live in the UK. Copies of Passport and Visa will be requested for verification.
Skills: Physics, Life Sciences, Optical Fibre, Optics, Photonics, Lasers, Electronics
To Apply Direct: Please send CV & Covering Letter to iona@at-recruitment.co.uk
- Location:
Ely, Cambridgeshire, UK
Job Title:Technical Support Engineer – IM3309
Salary:Competitive
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Technical Support Engineer roles across Advanced Technical Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £34,000 bracket, including retirement vesting and health parity.
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