Customer Services Administrator

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 arena and OVO Arena Wembley to American Express presents BST Hyde Park and Luno Presents All Points East. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

The Customer Service Assistant is a crucial part of our Customer Service Team. You are the key liaison between Customer Service, Client Service and the Fulfilment Manager, and vital to ensuring that all our customers have a fun and enjoyable experience going to events. You are the friendly and efficient representative of AXS to many important UK live music venues and companies. This is a full time role for 6 month, hours are usually office based and Monday to Friday.

MAIN ACTIVITIES AND RESPONSIBILITIES

• Ownership of all customer communications for the outdoor events (email, chat bot, SMS etc.)
• Act as a key point of contact for the clients/venue for customer communication
• Maintain and update our customer communication information sheet regarding ticket fulfilment, important show information (record keeping)
• Customer support, investigation and troubleshooting to resolve customer issues with their tickets
• Support effective interaction between the customer service, fulfilment and client services teams
• Other ad hoc duties as guided by the needs of the business

Working in collaboration with customer services, ticketing and fulfilment teams who make up the UK Client Services department you are incredibly organised, proactive, and happy in a busy team environment with time sensitive tasks to complete each day. You are used to working at a fast pace, flexible and accommodating to the needs of others, and have a meticulous eye for detail. You thrive as part of a friendly hard-working team who love what they do.

We’ll give you a thorough induction on how we work at AXS and AEG. Our induction and onboarding programme is a great way to meet other new starters in AEG and to learn about our culture and values. We will give you training in our systems, policies and procedures so that you’ll be set up for success.

Where: You’ll be based at our head office Cottons, 7th Floor West, 47/49 Tooley Street, London, SE1 2QN. We offer flexible start and end times and welcome flexible working conversations.

So why apply?

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

You can find out about our Vision and Values here: https://careers.aegeurope.com/our-values and our Employee Network Groups here: https://careers.aegeurope.com/our-culture/employee-network-groups

AXS benefits can be found here

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.