Customer Contact Team Manager Edinburgh

Job Description Summary Job Description
Hi, we are Aegon. Maybe you’ve heard of us? Maybe you haven’t. But there is a good chance you know someone that we manage money for. We are one of the biggest providers of financial wellbeing products in the world, and we have got almost four million customers in the UK. We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Insurance, Savings, Investments. We do this through the Aegon Platform, an online service which lets our customers keep the important things in one place, so it is easier for them to make decisions and plan for their future. We have a very exciting opportunity to join our Platform Customer Contact Operation as a Team Manager, on permanent contract, within our office in Edinburgh. Within the Platform Centre, the focus is to provide ‘cradle to grave’ servicing across the whole platform proposition. Our strategy is to deliver an online, automated service for customers and reduce operating costs whilst providing a robust and compliant service. Summary of Role: The manager’s role is to lead, engage, coach, develop and manage your team (of up to 20 people), and deliver an exceptional service to all Aegon customers. You will also be expected to demonstrate a strong knowledge and application of risk management for your team and business area. Planning, prioritisation and organisation of the workload and objectives is key to your success. You continuously review, develop, and improve team/department processes/procedures. Key Skills:

• Leadership, Communication, Adaptability, Resilience
• Awareness operational risk
• Good understanding of the Financial Services industry
• Understanding of financial services distribution, advisory businesses, and processes

What We Need From You: Previous experience of working in a similar environment is key, we need to see evidence of people management experience. We also look for a strong awareness of operational risk management and continuous improvement. What Do You Get In Return?

• A salary within the range of £29,000 - £36,250, dependant fully on the experience you bring
• 34 days leave per year (including bank holidays)
• A non-contributory pension between 8%-12%
• We also offer private medical cover, life assurance, critical illness cover, enhanced parental leave and a variety of lifestyle benefits to help our staff live their best lives, including retail discount vouchers, cycle2work scheme, subsidised restaurant, online GP appointments and travel loans.
• We know our staff have busy lives and commitments outside work, so we work flexibly where possible and have a hybrid approach to office working (typically 2 days in the office per week, three from home)

Closing Date Please submit your application by close of business on Friday 3rd March 2023 The legal bits We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity. This role falls in scope of the Certification Functions subject to the Senior Manager and Certification Regime, your ongoing employment is conditional upon you being deemed a fit and proper person and maintaining your certification Equal Opportunity Employer: We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their age, disability, race, religion/belief, gender, sexual orientation or gender identity.