Group Travel Co-ordinator

Job Title:
Group Travel Co-ordinator

Working hours:
Full-time, Monday-Friday, 37.5 hours per week

Contract:
Permanent

Remuneration:
£26,000 per year (up to £28,500 including bonus scheme)

Location:
HQ in Eastleigh, Hampshire (Monday-Wednesday in office, Thursday and Friday work from home)

Reporting to:
Volunteer Programmes Manager

Additional benefits:

• Flexible working hours and hybrid working
• Enrolment in the company bonus scheme
• 25 days’ annual leave (plus bank holidays), increasing annually by one day with every year of service, up to 28 days.
• Private healthcare cover
• Company pension scheme with annual increments

Start date:
Monday 15th May 2023
About Us
African Adventures organises life-changing trips for groups of schools, colleges and charities to volunteer at the 25 schools we work with in developing areas of Ghana, Kenya and Zanzibar.

We’re a unique organisation that’s both a tour operator and a development agency. We provide a comprehensive travel service to our volunteer groups, organising everything from their flights and accommodation to their pre-departure support and fundraising ideas, whilst working closely with our partner schools in Africa to ensure we improve school facilities and educational opportunities for their students.

About You
This is an exciting opportunity to take on an interesting and challenging role at a unique company. It would suit a friendly, hard-working and organised person, driven by an interest in people, travel, and international development.

You’ll have at least two years’ experience in a similar or transferable role. You’ll be highly organised, passionate about travel and international development, and capable of building strong working relationships with colleagues and customers.

Core Responsibilities:

• Manage a portfolio of volunteers (groups of schools, colleges, football clubs, Scouts/Guides) and organise their entire pre-departure experience from booking through to travel.
• Assist with the overall planning of our volunteer programmes in Ghana, Kenya and Zanzibar.
• Provide an outstanding service to your group leaders and customers.
• Organise your groups’ flights, accommodation, itinerary, volunteer work and all related travel arrangements.
• Deliver your groups’ pre-departure meetings
• Arrange DBS checks for volunteers over the age 18.
• Respond to enquiries related to the planning of your trips.
• Provide operational support during travel.
• Meet with group leaders on return from travel to gather feedback from trip.
• Provide support to the Volunteer Programmes Manager and any other needs of the business.

What We’re Looking For:
Skill/experienceEssential/desirableMinimum two years’ experience in a similar or transferable roleEssentialHighly organised EssentialFriendly, team-orientated attitudeEssentialHighly motivated and a team playerEssentialStrong written and communication skillsEssentialPositive attitude to problem-solving EssentialGood IT skillsEssentialPassionate about international development, volunteering, travel and educationEssentialExperience of working in the school travel or charity travel sectorDesirableExperience of volunteering abroadDesirable