Helpline Volunteer Coordinator

The Silver Line Helpline are recruiting for a Helpline Volunteer Coordinator to join their dedicated team. The team is growing and focusing on the expansion of volunteering as a core part of the Silver Line Helpline. Supporting volunteers to understand and use IT systems and acting as a first point of contact for new and existing volunteers.

In this varied role you will focus on onboarding new Helpline volunteers, through recruitment, interviewing and training - ensuring efficient and effective administrative processes are in place to enable the service to grow and achieve agreed targets and KPIs.

Supervising the work of Helpline volunteers, you will ensure that all necessary training has been completed and recorded whilst establishing that volunteers have sufficient knowledge to carry out their role.

Please see job description for a full overview of responsibilities for this post.

This is a hybrid role, a blend of home and office working. The linked office for this role is in Blackpool.

Must haves:

• Demonstrable experience and proficiency in using various IT software, to include Microsoft Excel, Microsoft Teams, Microsoft Word, and Microsoft PowerPoint or similar.
• High level of accuracy with spreadsheet creation, data input and the ability to prioritise own workload.
• Ability to work to multiple competing deadlines.
• Ability to work with minimal supervision as well as working as part of a team.
• Proven ability to communicate constructive feedback in a sensitive manner to volunteers and/or staff both orally and in writing.
• Demonstrable experience of providing training and mentoring either face to face or virtually to either staff or volunteers.
• Proven knowledge of safeguarding and data protection.
• Good understanding of the issues affecting older people.

• Ability to work flexibly depending on the needs of the service, including some occasional evenings and weekends.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays
• Excellent pension scheme, life assurance, health cashback plan and EAP.
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Heka Fitness & Wellbeing Benefit.
• You Did It Awards – recognition awards from £100-250.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.