Insurance Claims Handler
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Position Overview & Specifications
Insurance Claims Handler
Salary £20,000 - £30,000 | Full-time | Flimwell & Tunbridge Wells Agency
NFU Mutual's agency in Flimwell & Tunbridge Wells is currently recruiting for a highly motivated, organised and dedicated Claims Handler to join our expanding friendly team.
For over 100 years, NFU Mutual have insured Britain’s farming communities. Now, our customers come from all walks of life, but our ethos is the same – honesty, fairness and trust. We believe in taking the time to find products to meet their needs, inspiring trust and building relations by exceeding expectations.
As a Claims Handler within our agency, you'll play a key role in the success of an expanding local business, ensuring the customers claims are dealt with like clockwork and our customers are always happy. As a focal point for claims handling within the agency, you'll handle claims enquiries, paperwork, and servicing support, with a 'can-do' proactive enthusiasm.
Experience is not essential, however the chances are, you'll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people orientated approach to everything you do. Above all though, you'll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.
The position is full time, 9-5, Monday to Friday.
25 days holiday per annum (plus bank holidays)
Job Type: Full-time
Salary: £20,000.00-£30,000.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Wadhurst, TN5 7NG: reliably commute or plan to relocate before starting work (required)
Experience:
- Claims Processing: 1 year (preferred)
Work Location: One location
Reference ID: 10
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Carriers
Based on transatlantic hiring benchmarks for Insurance Claims Handler roles across Agent for NFU Mutual's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Carriers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £30,000 bracket, including retirement vesting and health parity.
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