Customer Service Executive (German Speaking)

Do you thrive in a customer service environment? Are you ready to jump into a new role and make an impact?
Join Alamy as their CS Executive and really put your skills to the test.
This role will provide critical first point of contact for our customers and you can expect to be responding to enquiries via email, online chats, and calls. You’ll use your customer service background and experience to strive for better when improving processes and enhancing the customer experience.
This role can be home based anywhere in the UK and does involve working shifts between 08:00-23:00.
What you can expect to be doing ...

• 
  Negotiating pricing quotes for licenses, applying a customer first mentality.
• Updating client records in CRM and Salesforce.
• Working with our Contributors and Content Team to manage release enquiries.
• Supporting our customers with questions about pricing, downloading images, copyright, and image quality.
• Issuing credit notes, invoices, and raise credit limits.
• Dealing with any complaints and escalating where necessary.
• Providing training and mentoring to new members of the team.

What skills you'll need ...

Confident and motivated when working with customers.
Highly organised.
Comfortable working in a team and independently.
Self-motivated.
What experience you'll need ...

• 
  Previous experience in a customer service role.
• Good written and verbal communication skills.
• Good judgement and decision-making skills and comfortable working to deadlines
• Familiarity with customer management systems, such as Salesforce.
• Confident working with MS Office applications (Word, Excel etc)

Benefits ...

• 
  5 weeks holiday in addition to 8 public holidays (pro-rated for part time employees)
• Holiday purchase scheme
• Ad-hoc homeworking
• Enhanced pay for maternity, paternity and adoption leave
• Cycle 2 work scheme
• Company Pension
• Life Assurance
• Training & development
• Recruitment referral scheme
• PA Media Group awards
• Employee Assistance Programme
• Wellbeing Day

Inclusion
We’re working hard to ensure we provide an inclusive environment and as well as your skills and experience we’re also focused on who you are and what else you can bring. We recognise the importance of a healthy work life balance and positively encourage agile working. We are always open to discuss an individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like for you. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.
Why wait?
We will be considering candidates as they apply, so please do not delay in submitting your application as we may decide to close the advert early.