Services Administrative Officer

About Us

akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. Currently 24% of young people facing homelessness in the UK identify as Lesbian, Gay, Bisexual or Transgender, and 77% cite abuse and rejection by their families after coming out as the primary reason for seeking help. The charity was founded in 1989 and operates service centres in London, Manchester, Newcastle, Bristol and works online through a digital service providing support and opportunities for e-mentoring across the UK. In 2012, akt opened the UK’s first emergency safe house for young LGBT people in the UK. akt works with over 2,000 vulnerable young people a year providing both face to face and online assistance.

Job Summary

This is a 21 hours per week part time role. The pro rata salary for this role is £14,400 - £15,600 per annum (£24,000 - £26,000 per annum full time equivalent).

This is an exciting opportunity for a well-organised and professional individual to join our Bristol office to support our work with young LGBTQ+ people facing homelessness.

You will need excellent communications skills, be highly organised and have the ability to balance a varied workload in a fast-paced environment to a range of co-workers. This post has a combined focus of assisting our Services team (who work directly with young people in crisis) and also carry out a variety of administrative tasks.

Key Responsibilities

• Provide purchasing cover for items for our Services team for young people which can include vouchers, household items, incidentals and booking of emergency accommodation.
• Provide general administrative support including (but not limited to) maintaining office supplies for Services staff, booking training, travel and accommodation for Services staff, performing postal duties, taking minutes at meetings.
• Support our Services team to use Microsoft Teams software to its capacity.
• Point of contact for day-to-day use of our Inform database, logging operating issues and licences requests.
• Administrative support around Services staff starters and leavers.
• Monitoring Services email inboxes, covering phones and signposting non-urgent contacts.
• Perform other duties as assigned.
• Support Subject Access Requests (SAR) for young people including the redaction of case requested.
• General office duties to support office day-to-day operations.
• Provide administrative support to Services Directors and Services Committee.

Application deadline: midnight (12am) on Monday 15th May 2023

Interviews: Wednesday 24th May 2023