Sales Support
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Position Overview & Specifications
Who we are and why work for Albion
Albion is a fast growing food wholesaler supplying fresh, frozen and ambient produce to some of the finest chefs across London and the South East. We have a customer base of over 2,000 and a product range of over 4,000, and these numbers are only going to continue growing!
We’re heading for bigger and better things over the coming months, moving from three small warehouses in Tonbridge to a brand-new site three times the size of our current premises put together, with that comes better process and a nicer working environment meaning your working life will be much smoother!
Work life balance is important to us here at Albion and we want you to spend more time at home with your family or doing the things you enjoy, so in addition to 30 days holiday you will also get an additional 22 days off a year worked into your rota, meaning you will work just 208 days in a year but still earn a full-time salary. Sounds too good to be true doesn’t it, but it’s not!
For the period between now and when we are fully operational out of Dartford you will be required to work out of Tonbridge but to help make that work, depending on your location we are willing to help out with travel expenses.
Once we’ve moved to the new site you’ll be able to enjoy a better work life balance, a subsidised café, a competitive salary which exceeds the Living Wage, employee discounts, opportunities to develop and learn new things.
Key details about the role
Hours: 40 hours per week, working Monday-Friday (8am-5pm)
Location: Tonbridge/Dartford
Salary: £26,069
The role and what we’re looking for
The sales team are the first point of contact for our customers via telephone and email. You will be registering interest and opening new accounts, whilst supporting business enquiries and investigating complaints - all while representing Albion and our key values.
Some of your key responsibilities include:
- Responding to incoming work in the sales support inbox
- Answering customer queries and questions
- Supporting the sales team with new business enquires
- Opening new customer accounts
- Providing reports to account managers – via Excel
- Organising product samples
- Allergen reports
- Providing specification sheets to customers
- Investigating repeated customer complaints, identifying, and facilitating the best course of action for remedy
Key Requirements
Previous experience in customer service and sales is desired, but not essential. Full training and support will be provided to the successful applicant.
- Computer literate – including good knowledge of Excel
- Ability to manage workload, under pressure
- Maintain focus and attention to detail
- Experience working in customer service
- Passionate about food/knowledge of food industry
Strong problem-solving skills, and capability to work independently
Job Types: Full-time, Permanent
Salary: Up to £26,069.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
- Free parking
- On-site parking
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Application deadline: 30/04/2023
Reference ID: Sales Support
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Sales Support roles across Albion Fine Foods's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,066 - £25,066 bracket, including retirement vesting and health parity.
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