UKI Client Executive - Work from Home

UK, Remote work from home

Permanent

Our story

At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive.

With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team. Because transformation takes a workforce. Learn more at careers.alight.com.

The Role

The newly formed UKI Client Management Team is a strategic relationship function to ensure client engagement is consistently maintained with high levels of customer satisfaction leading to account growth.

The focus of the role is to foster exceptional collaboration internally and externally around client priorities. The Client Executive is responsible for the commercial end-to-end revenue (backlog) delivery, renewal of the account, expansion and creating conditions for sales growth. By delivering strong strategic leadership of the scope of services to the client, the Client Executive secures current FY revenues as well as future revenue streams.

The Client Executive will maintain and expand strategic relationships within the account alongside the Delivery and Optimisation teams to unlock value and ensure Alight delivers according to contractual agreements. In turn they will identify opportunities to enhance client product engagement and generate demand for more complex bundled solutions that demonstrate our “One Alight” advantage for the entire portfolio, e.g., expanding our Payroll services, Customer Care, DQM.

The Client Executive will also stay close to the increasingly varied scope of services for the customer and support project delivery across the various service locations, domains, and platforms where we are increasingly seeing more varied product offerings across differing Alight domains. In parallel, they will work closely with assigned Sales and Solution Architects on new sales upsell opportunities.

The Client Executive will have overall commercial performance accountability for their portfolio of clients and will be expected to in partnership with Delivery and Sales on strategic planning, client satisfaction, relationship health, contractual adherence, revenue retention and exceeding in-year revenue targets.

The Responsibilities

• Serve as a strategic partner/trusted advisor, understanding client needs and digital marketing dynamics to identify how client business goals can best be met and exceeded, and showcasing creative-thinking to establish long-term client trust
• Retains clients, maintains sustainable relationships, and understands all of our competitors
• Generating client demand for Alight product solutions and expansion of Alight services by demonstrating a thorough understanding of client needs
• Creates and executes account mapping and account renewal, retention, and strategic plan
• Identifies key success measures for solutions within account and then manages to the plan
• Leverages strategic customer relationships to deliver revenue (backlog) targets and expansion
• Proactively communicates successes, opportunities, and account direction across the organisation
• Leads high-level discussions at the corporate level of the Account
• Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management
• Collaborates with internal resources (Finance, etc.) to plan at account level pricing strategy, analytics, business review prep & presentation
• Demonstrates strong upselling identification alongside the Sales Executive to secure product adoption, renegotiate Key Performance Indicators, and secure incremental budgets that align with client objectives and drives client growth
• Ensures client satisfaction through product adoption and renewal, and continuously monitors ongoing client satisfaction
• Provide timely and accurate forecasts and reports to inform management’s strategic decision-making

The Requirements

Domain expertise

• The individual has a solid background in HR and or Financials technology and services along with Payroll technology and services
• Able to engage and influence senior internal and external stakeholders, within complex, matrix global organisations
• Passion for transformation and cloud HR technologies, with broad experience across clients, vendors, and partners
• Domain experience within Alight’s key commercial verticals, such as Products, Services and Financial Services

Qualifications and experience

• 5-8+ years professional sales experience
• Sufficient experience and presence to be able to build relationships and credibly interact with the CHRO, CFO CIO and other C level executives in the account
• A high level of education or equivalent business experience
• Strong written, presentation and communication skills, with the ability to speak publicly in large and high visibility forums
• Excels in the areas of client management, forecasting accuracy, process and delivery leadership
• Highly analytical approach to defining client outcomes and articulating value
• Maintains strong content knowledge across entire Alight portfolio
• Proven ability of working under pressure with resilience and tenacity
• Proven ability to create energy and focus in highly matrixed team
• Travel Expectation 10 – 25% of the time (sometimes on short notice) to support meetings with clients

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.