1st/2nd Line Support Engineer
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Position Overview & Specifications
1st/2nd Line Support Engineer
Watford
£25,000 – £37,500
An established Microsoft gold partner who has been in business for over 30 years are now on the lookout for a 1st line and a 2nd line technician due to client expansion and exceptional growth. This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one. This company prides themselves on their close-knit, friendly team environment. Could you be the next to benefit from this?
You will be providing technical support remotely for the business’s external clients. Your duties will include resolving and escalating tickets, involvement in some exciting projects (rollouts, migrations etc), logging and updating IT support issues as well as having time out of your normal day to take part in personal and development sessions.
There are excellent opportunities for progression internally and you will be promoted in line with experience gained. There are no set dates for this, however, your salary will increase with your responsibilities and your earning potential is limited only by yourself.
Benefits
- 25 days holiday plus the Bank Holidays.
- Free on-site parking
- Pension scheme
- Modern, new office
- Option for hybrid working
- Salary increases per exam pass
- Paid for exams tailored to you needs (Microsoft)
- Dedicated training days / times
- Yearly company trip away
As well as a good financial package and an encouraging workplace, the company also boasts an infrastructure of constantly updated technologies that you will be working with.
Their current Technology stack includes some of the below:
- Azure
- Windows Server 2008-2016
- Windows 7-10
- Exchange / Office 365
- Hyper-V / VMware
- Active Directory
- Networking skills
This job would suit an ambitious IT Engineer who is looking to take the next step in their career and work with amazing technologies daily. The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully. Please send your CV if you think this one would suit you! Tom@ Allegiance Technology . co . uk
Job Types: Full-time, Permanent
Salary: £25,000.00-£37,500.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
- Wellness programme
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for 1st/2nd Line Support Engineer roles across Allegiance Technology Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £37,500 bracket, including retirement vesting and health parity.
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