IT Helpdesk Technician
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Position Overview & Specifications
Role: IT Helpdesk Technician
Location: Glasgow, Scotland
Salary: Up to £23,000
My client one of the leading law firms in Scotland have an exciting opening for a Helpdesk Technician to join their Glasgow office. They are only looking to attract Engineers who are passionate about IT and client success. If you have 1 year experience in a similar role and looking to add to that and grow within a company which can harbour your ambition for the future, then this will be perfect for you!
Benefits:
** 25 Days Holiday + Bank Holidays (rising with service!)
** Christmas shutdown
** Pension
** Early finish on your birthday!
** Very clear and achievable growth & Progression Opportunities
** Friendly team
** Cycle to work scheme
Some of the technologies you get to work with:
** Office 365
** Active Directory
** Windows 10
** Windows Server
** Exchange
** Troubleshooting
Responsibilities:
** Provide internal 1st Line IT support
** Provide advice and support
** Ensure issues are dealt with and resolved in an efficient and friendly manner
** To build and maintain rapport with customers
** To work across both BAU and Project work
If this sounds like it could be for your then please APPLY NOW or send your CV directly to emma . dixon @ Allegiancetechnology . co . uk
Job Types: Full-time, Permanent
Salary: £20,000.00-£23,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
Schedule:
- Day shift
- Monday to Friday
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for IT Helpdesk Technician roles across Allegiance Technology's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £23,000 bracket, including retirement vesting and health parity.
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