Automotive Technical Specialist

The role: As Technical Specialist you will be our point of contact for product & technical information, repair techniques, Client Technical Information Systems and administration procedures. You will be working closely with our Automotive clients and internal teams to maximise performance at the roadside.
You will identify roadside repair opportunities through analysis and identification of issues. You will focus on product quality through identification of emerging technical issues and detect areas where our operational resources can provide remote repair solutions.
Hours: will be working a 35-hour week, between the hours of 8am and 8pm Monday to Friday however, due to the nature of the role your hours may vary in line with business needs. This position can be fully remote, however you will be required to attend team/client meetings as required.
Salary: £35,000 to £40,000 DOE plus £3,000 performance bonus
You will:

• Build excellent working relationships with the relevant Quality and Technical teams within the clients’ business
• Work closely with account managers and technical teams to analyse scheme performance and product behaviour
• Exchange technical information to drive roadside repair and product quality
• Produce technical bulletins for management, roadside technicians and our network of recovery operators
• Provide helpdesk support our roadside technician team in relation to parts identification, diagnostic procedures and repair procedures
• Provide support to our agent network for assistance recovery information
• Work with our assistance teams to improve telephone repair, fault diagnosis and missed opportunities
• Assist with technical awareness and new starter induction training
• Liaise with our internal claims team on a regular basis share information and to be fully conversant with warranty T&Cs

About you:

• You will hold a C&G Technician Certificate parts I, II and III or equivalent, and ideally have a Master Technician qualification and/or L3 HV qualified
• Ideally you will have motor trade experience within a manufacturer or franchise retailer
• Excellent verbal & written communication
• Be able to demonstrate the ability to analyse and interpret complex data
• Strong administration, problem solving and organizational skills
• Good knowledge of Word & PowerPoint and advanced Excel skills
• You will be able to manage multiple tasks and work to strict deadlines
• With a focus on quality, you will be proactive, flexible and adaptable to changing situations
• You must hold a full current driving licence

Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation and opportunities to support charities which are important to you with our Corporate Social Responsibility days.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
About Allianz:
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device & digital risks insurance, international health & life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We don't just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
Job Level: Professional Location: Croydon, ENG, GB, CR9 6HD Available until: 30/06/2023 Area of Expertise: Customer Services & Claims Unit: Allianz Partners Employing Entity: AWP Assistance UK Ltd Job Type: Full-Time Remote Job: Hybrid working Employment Type: Permanent ID: 27257