Complaints Handler
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Fully remote.
How many times have you heard this yet when finding out more information it’s not?
Well, I can happily say that this position is FULLY remote.
And it’s a good thing really. Working in complaints can be tough sometimes. So you can just take yourself away for 5 minutes to re-set, all from the comfort of your own home.
Working for an insurer who specialise in home insurance you’ll work in a small team. They’re amazing at making you feel connected to the business even though you’re all at home. Which is really an art.
They outsource their sales, service and claims. And in doing so, by the time a complaint gets to you, it’s already been tried to be resolved. Normally unsuccessfully, escalated and passed over. Which is where you’ll come in.
Understand the situation and resolve it.
Your background within the insurance or financial services industry will help with all the FCA regulatory bits!
This is a 6-month FTC so any experience across claims would be preferable as you’ll be up and running fairly quickly.
So, what do you do next?
Send us whatever CV you have, find me on LinkedIn (Anna Smith) or give me a call on zero seven eight two five five five zero five zero nine.
Everyone will get a response within 7 days.
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 6 months
Salary: £25,000.00-£27,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- Monday to Friday
Work Location: Remote
Reference ID: #67
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Complaints Handler roles across ALS Recruitment Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £27,000 bracket, including retirement vesting and health parity.
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