Household Claims Complaints Handler
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Position Overview & Specifications
Do you remember the game bulldog?
Bare with me here. Imagine that one side is the policy holder, making a complaint about a claim.
And one side is the FOS.
You’re in the middle. Stopping the claim from going anywhere near the FOS.
Well, this household insurer are looking for a bulldog. Is that you?
You’re looking for something slightly different. And given you have a background in household claims and complaints handling at some point in your career, then this is a role that’ll encompass both.
You understand how a household claim works so you can provide that technical viewpoint.
You’ll be pleased to hear that as the Claims Complaints Handler you won’t constantly be on the phones taking complaint after complaint or claim after claim. There’s a team both internally and externally that take that initial call.
And as soon as the customer relations team of 3 identify that it’s a claims complaint, that’s when it’ll be passed to you. They’ll need you to review it before passing it back to them to send the FRL.
Nipping it in the bud before it becomes more formal.
Obviously, it isn’t always as easy as that and there will be times you’ll need to take over and speak to customer directly to investigate further.
It could be anything from reviewing a Loss Adjusting complaint, to a more formal FOS or CEO complaint.
All in all, it’s not your average Claims Complaints Handler position.
But you’re not your average Claims Complaints Handler, you’re a bulldog.
To add, this is a remote role with the odd trip to the office based in Stoke.
So, what do you do next?
Send us whatever CV you have, find me on LinkedIn (Anna Smith) or give me a call on zero seven eight two five five five zero five zero nine.
Everyone will get a response.
Job Types: Full-time, Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Flexitime
- Private medical insurance
- Wellness programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: Remote
Reference ID: 40
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Household Claims Complaints Handler roles across ALS Recruitment Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,000 - £40,000 bracket, including retirement vesting and health parity.
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