Customer Service Executive
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Position Overview & Specifications
About us:
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us!
We are expanding our Customer Service team and we are looking for 6 new people, so if you have got a passion for delivering the best customer service, and love working with people who share the same passion we would love to hear from you!
We have a training course starting on the 18th April 2023 It will be 8-10 weeks of dedicated in house training - including learning Amadeus GDS before going live into the CS team!
What is required from the customer service agent?
- Providing a high level of customer service, by answering calls, and emails from our customers
- Using our in house systems and Amadeus GDS to process change
- Working hard to ensure a high level of customer satisfaction to retain customers
- We want to be the BEST online travel agency out there and you can help on our mission!
- Flexible to work over a seven day period, including evenings and weekends
- Flexible working arrangements with a hybrid model of office and working from home
Required Skills:
- Someone who has the passion for customer service and helping our customers regarding their bookings
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
- Preferable experience within the travel industry
Why work with us?
Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:
- We understand the importance of having a good work life balance.
- We are multiple small teams working together to reach our mission.
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly.
Benefits:
If the above hasn’t already told you that Alternative Airlines is a great place to work then, we also have some amazing benefits when working Alternative Airlines:
- Flight credits of up to £1000 per year based on length of service
- 2 extra wellness holidays per year focusing on employee wellness
- Enjoy a 2 week paid sabbatical for every 5 years of service
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
Great Place to Work 2022-23
Alternative Airlines is officially certified as a Great Place to Work 2022-23. This certification was independently awarded by Great Place to Work® after they conducted an employee survey that showed:
- 97% of employees agree that Alternative Airlines is a great place to work
- 97% of employees agree that they’re treated as a full member regardless of their position
- 100% of employees agree that they’re made to feel welcome when joining Alternative Airlines
To find out more information please view our work with us page on the following link: https://www.alternativeairlines.com/work-with-us
Job Types: Full-time, Permanent
Salary: £20,000.00 per year
Benefits:
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Hybrid remote in Horley
Expected start date: 18/04/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Travel Agencies
Based on transatlantic hiring benchmarks for Customer Service Executive roles across Alternative Airlines's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Travel Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £20,000 bracket, including retirement vesting and health parity.
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