Ticketing Executive - night work
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Position Overview & Specifications
About us:
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us!
We have grown our ticketing team from 1 person in 2019 to 11 in 2023, and the team is still growing to ensure that we offer the very best service to our customers. So our next step is to increase our opening hours to be open 24/7.
We are currently open from 0900 - 2100, and these positions are to allow us to open from 2100 through to 0900 to offer immediate issuance of customer airline tickets.
What is required from the ticketing executive?
- Working across different systems to issue tickets on numerous airlines
- Following internal processes to confirm bookings
- Question and provide solutions to ticketing issues
- Processing refunds, cancellations and reissues
- Dealing with airline queues
- Follow internal processes on preventing fraudulent bookings
- Opportunity to work alongside our development team to simplify ticketing processes
- Support the customer service team with ticketing issues.
Required Skills:
- Previous experience working in a ticketing team
- Amadeus GDS is essential
- Be able to multitask at a fast pace whilst maintaining a high level of attention to detail
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
Why work with us?
Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:
- We understand the importance of having a good work life balance.
- We are multiple small teams working together to reach our mission.
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly.
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
If the above hasn’t already told you that Alternative Airlines is a great place to work then, we also have some amazing benefits when working Alternative Airlines:
- Flight credits of up to £1000 per year based on length of service
- 2 extra wellness holidays per year focusing on employee wellness
- Enjoy a 2 week paid sabbatical for every 5 years of service
Please take a look at our work with us page to find out more information: https://www.alternativeairlines.com/work-with-us
Job Types: Full-time, Part-time, Permanent
Benefits:
- On-site parking
- Work from home
Work Location: Hybrid remote in Horley
Reference ID: TIX OOH
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Travel Agencies
Based on transatlantic hiring benchmarks for Ticketing Executive - night work roles across Alternative Airlines's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Travel Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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