CSR (Customer Service Representative)
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Position Overview & Specifications
CUSTOMER SERVICE ASSISTANT MANAGER
We are recruiting for an experienced Customer Service Representative to join our friendly, professional and busy team at our Penge Branch. We would love to hear from you if you are an experienced CSR from a contact or call centre background and you are adept at dealing with a high volume of customers in a professional and sensitive manner. Whilst in depth training will be given, a proven track record is a must for this position.
Customer service and experience is right at the core of our business so we need our CSR to have the highest regard and commitment for each and every customer. We value our staff and provide training and learning opportunities as well as always doing our utmost to promote from within.
The company has been successfully operating for 70 years plus and has 12 locations in London and the south east of England representing Nissan, Hyundai, Fiat, Alfa Romeo, Jeep, Abarth, Renault and Dacia.
THE CANDIDATE:
* Previous/current similar customer service department experience required.
* Previous/current contact or call centre experience required.
* Excellent verbal and written communication skills.
* Self motivation, passion and a clear desire to succeed.
* Capable of working effectively within a team environment.
* Strong organisational and time management skills.
* Previous/current supervisory experience.
KEY RESPONSIBILITIES
* Oversee the day to day management of the customer service department.
* Manage all customer service enquiries from all sources (email, phone, web and post).
* Take ownership of customer issues.
* Liaise with with all relevant internal departments to ensure that business response times
are adhered to and resolution is achieved.
* Manage the in-house customer service database and archive system.
* Monitor and respond to Google reviews in a timely and professional manner.
* Understand and observe the Company’s Quality Policy.
* Follow operational procedures and working instructions applicable to this role.
* Review and suggest improvements/changes to the customer service function.
BENEFITS:
* Competitive salary.
* 22 days annual leave.
* Company pension scheme.
* Attendance bonus upon completion of probationary period.
* Initial and ongoing comprehensive training on all aspects of the role, responsibilities,
company brands, departments and structure.
Job Type: Full-time
Salary: £26,000.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: In person
Application deadline: 02/04/2023
Reference ID: CSRMCW2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for CSR (Customer Service Representative) roles across Ancaster Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £28,000 bracket, including retirement vesting and health parity.
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