Gallery Associate

APPARATUS is a New York-based design studio that explores the relationship of lighting, furniture and objects in immersive environments, threading the historical and the cultural through a modern lens.

RESPONSIBILITIES INCLUDE

• Serve as an initial point of contact for visiting clients, vendors, and colleagues.
• Set a high standard of on-brand warmth and professionalism in welcoming visitors into the space.
• Develop a deep knowledge of and become an expert in APPARATUS product and brand story.
• Conduct tours of the galleries and studio space for clients, sharing product and brand knowledge in an engaging way.
• Ensure details of guests are recorded to connect them with the appropriate Account Manager, if available connecting clients with Account Managers with in-person introductions.
• Provide client follow-up with post-tour emails including tear sheets, digital catalog, and Account Manager in CC.
• Track gallery foot traffic daily.
• Provide phone support; assist callers with essential questions about the brand and product including brand history, collections, finishes, pricing, lead times.
• Consistently seek to assist the APPARATUS team with client needs and in developing and delivering solutions to maintain the highest level of client experience.
• Manage general opening and closing duties – preparing for showroom walk-throughs, lighting levels, object/furniture placement, incense burning.
• Maintain stock levels of finish samples, incense, waters, cleaning and guest restroom products.

SKILLS

• Strong aesthetic and presentation skills with a keen eye for detail.
• Excellent verbal and written communications skills and a desire to learn and deliver on-brand APPARATUS communication and presentation standards.
• Curious and resourceful approach to learning.
• Strategic and solutions-based thinker.
• A consistently positive attitude displayed both as an individual and within a collaborative team of peers and management.
• Ability to respond professionally to critical feedback and proactive in seeking support and help when needed.

EXPERIENCE

• Proven showroom, sales, or sales assistant experience or similar client-facing role.
• Knowledge and interest in contemporary design.
• Experience in a business that requires a team to execute the common vision, understands the value of the individual and the team.
• Demonstrated ability to communicate clearly and effectively both digitally and in-person.
• Proven ability in a high-paced environment that values consistency, efficiency, and excellence.
• Administrative or interior design assistant experience helpful.

WORK SCHEDULE

• Full-time gallery hours.
• Longer hours and weekend availability as needed.

PERFORMANCE REVIEW AND CHECK-INS SCHEDULE

• Monthly touch bases.
• Annual performance review.

This is a full-time position with competitive compensation and benefits. We are an Equal Opportunity Employer. Position is based in our London Gallery. Must be legally authorized to work in the U.K.