Assisting clients
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Position Overview & Specifications
Assisting clients (Remote)
- Location: UK
- Job type: Part Time / fixed term
We are looking for Customer Service Advisors to join our friendly team.
What will I do in the role?
- Provide outstanding customer service across telephone, social media, web chat and email
- First point of contact for all customer queries
- Develop expert product knowledge to share with your customers, order processing
- Make sure the customer is at the heart of every conversation
What do I need?
- Exemplary communication skills, both written and verbal
- A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Experience of working in a customer facing environment
- Works well within a team
- Flexibility, professionalism, drive and willingness to learn
Why work for us?
Alongside having the opportunity to work with a fantastic, supportive team and great progression opportunities, you will have access to the following benefits:
- We love our Holidays so annual holiday entitlement for part time staff is 28 days (including bank holidays). You will also receive an extra days holiday on the anniversary of your start date for the first 2 years, increasing your entitlement to 30 days (including bank holidays)
- We Care about your Well Being so offer Employee Assistance Programme
- We provide training for all our Assistance.
- Ongoing Learning and Development
Please click on the APPLY button to send your CV and Cover Letter for this role.
Job Types: Full-time, Part-time, Permanent, Temp to perm, Internship
Contract length: 6 months
Part-time hours: 23 per week
Salary: From £1,654.99 per month
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Loyalty bonus
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service (preferred)
Work Location: Hybrid remote in Scotland, G74 4FS
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Assisting clients roles across ARC Capital Invest Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £1,655 - £1,655 bracket, including retirement vesting and health parity.
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