Customer Service Representative
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Position Overview & Specifications
About us
Arc LED is a small business in Plymouth. We are professional, customer-centric and demanding.
Our work environment includes:
- Modern office setting
- Growth opportunities
We have an exciting opportunity for a sales consultant to join a market-leading LED Strip, Profile & Lighting company based in Plymouth. Arc LED is the UK’s leading supplier of LED strips and profiles to trade and retail customers. Offering a diverse and unique range of lighting options, with design service and a wealth of product knowledge. Arc LED has become a household name in the modern electrical industry, as well as influencing design and finish in some spectacular projects.
About the role
- Deliver exceptional customer service at all times, positive actions, communication and body language; assisting customers in a timely manner with any query and after-sales care
- Generate sales by maximising every sales opportunity to ensure sales targets are achieved
- Demonstrate brand and product knowledge, based upon existing knowledge and training provided, as well as keeping up to date with product development and competitors
- Build client network through effective new business development and lead generation
- Maintain the showroom and visual display to a high standard.
- Identify and communicate customers and department needs to the department manager to improve customers relations
- Be a brand ambassador; represent the company in your appearance and communication with the customer
About you
- Ability to work as part of a team with co-workers and managers
- Continually strives to deliver exceptional customer service and self-development
- Knowledgeable about lighting options and lighting brands
- Proactive in their approach to developing leads and new business
- A self-starter; motivated and highly organised
- Excellent communication skills
- Electrical experience is not necessary, full training will be provided.
- Willingness to learn a niche market and gain new knowledge in the lighting market is required.
22-28K PA Base Salary dependent on experience.
We welcome applications from people from a diverse range of backgrounds and cultures and we are committed to equality of opportunity regardless of race or racial group, religion or belief, disability, age, sexual orientation, sex, gender re-assignment, and gender identity, marriage, and civil partnership.
No Agencies Please
Job Type: Full-time
Salary: Up to £28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Plymouth: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Reference ID: ARC-AP2423
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Representative roles across Arc LED's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,000 - £28,000 bracket, including retirement vesting and health parity.
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