IT Support Engineer

Arcas Technology is partnered with a leading Financial Services company who are currently looking for an enthusiastic, experienced IT Support Engineer (1st/2nd line) to join their business on a permanent basis.

Key responsibilities:

The IT Support Engineer is responsible for being the first line of support in respect of IT queries and dealing with various troubleshooting issues. Supporting the IT Department in all day-to-day tasks such as:

· Provide support to resolve any IT issues, both on-site and remotely

· Support the troubleshooting of business applications, hardware, mobiles, and printers

· Play a key part in the setup, monitoring and administration of our Microsoft 365 tenancy (i.e. Endpoint Manager, Azure AD, Purview, Teams Phone)

· Dealing with set up arrangements for new starters

· Building and deploying laptops

· Monitoring the availability of essential IT systems

· Proactively look to continually improve the IT infrastructure, and proposing changes to the IT Manager for consideration

· Setting up IT equipment for internal meetings

· Writing, editing, and revising IT guides and manuals

· Responsible for maintaining the IT assets

· All other tasks to ensure support for the IT Department

Essential Experience and Skills:

· Ability to support non-technical users and explain complex IT concepts in simple terms

· Able to work independently and proactively without or minimum supervision

· Excellent interpersonal skills

· Ability to multi-task and work with tight deadlines

· Ability to provide concise documentation

· Experience in supporting Microsoft Azure Active Directory, Microsoft O365 Admin, Microsoft Endpoint Manager and Microsoft Exchange Online

· Knowledge of cloud telephony, in particular Teams Phone and relevant calling plans

· Experience in supporting and troubleshooting issues with Microsoft Office products

· Good knowledge of Microsoft Windows Operating Systems

· Experience in installing, managing and maintaining PCs and key applications

· Troubleshooting basic network issues

· Experience in supporting mobile devices

· Understanding of LAN/WAN networks and protocols such as DNS, DHCP

· Troubleshoot remote access through VPN

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.

Job Type: Permanent

Salary: £28,000.00-£30,000.00 per year

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• Technical support: 1 year (required)

Work Location: Hybrid remote in London