CUSTOMER SERVICE ADVISOR DUTCH SPEAKER
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Customer Service Advisor (Dutch Speaker) to join its Spin7 team.
YOUR ROLE
- Communicating with customers through email, online chat, telephone, and other channels that are available
- Acknowledging and resolving customer complaints. Assess customer requirements and aim to resolve queries first time whenever possible.
- Communicating and coordinating with back offices when necessary.
- Have basic knowledge with Microsoft & profound knowledge computers.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Upholding all procedures for internal and external communications.
YOUR PROFILE
- Fluent in Dutch (native level) and English, both written and spoken.
- Previous customer support experience (desirable but not necessary).
- Computer literate and able to multitask.
- Able to work well in a fast-paced environment.
- Able to work to targets, be self-motivated, focused and assertive
- Previous experience/knowledge of RG/AML policies (desirable but not necessary).
WHAT WE OFFER
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:
- the opportunity to contribute to the international development of a family company
- the chance to take part in a human and entrepreneurial adventure within a solid group
- a friendly work environment that is adapted to reaching optimal performance
- leadership by talents, values, trust, and autonomy
- the opportunity to progress and specialize with our internal mobility system
- a competitive salary package with several perks
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Internet & Web Services
Based on transatlantic hiring benchmarks for CUSTOMER SERVICE ADVISOR DUTCH SPEAKER roles across Ardent Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Internet & Web Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,964 - £42,000 bracket, including retirement vesting and health parity.
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