IT Service Desk Analyst

IT Service Desk Analyst

IT Service Desk analyst offering support for a wide array of systems and applications. This role is working within a small team offering IT support for our wider business, which consists of corporate and external customers. Primary support is delivered over the phone remotely.

Salary/package: Up to 33k and comprehensive company benefits

Location: Crawley Court, Winchester. Role is hybrid between office and home working

Key Responsibilities:

• Provide a single point of customer contact, incident triage, diagnosis and escalation / resolution
• Provide technical support for multiple platforms such as Active Directory, Azure, Vmware, O365, ServiceNow and more
• Ensure service records are kept up to date and are accurate
• Complete tasks under Service Request Management
• Maintain and create necessary IT documentation
• Provide continual improvement activity ideas
• On Call shift pattern

Must Haves:

• Experience of providing IT support to internal users
• Proficient in the use of Service Management and diagnostic tools
• Knowledge and experience in supporting business-standard IT systems and technology

Might Haves:

• ITIL Foundation handy but not essential
  

More than anything, we want to work with people who are passionate about what they do and believe in our vision. So, if you think you have most of the skills and / or experience we are looking for, then please do apply for the role - we want to hear from you!

Who We Are

Arqiva is at the heart of the broadcast and utilities sector in the UK and beyond. Through our infrastructure we ensure media and data is taken from, and delivered to where it is most valued, whether that’s from broadcasters to your TV screen or radio, or from your smart meter to the utility company. Even if you haven’t heard of us before, the chances are you’re indirectly a customer of ours and our infrastructure is part of your everyday life. We have a rich heritage and an exciting future ahead of us, and there’s so much more to us that we can’t wait to share with you.

What do you need to be the best version of you…

We have worked closely with our colleagues during the past 18 months to create Work. Life. Smarter. – our approach and commitment to a flexible and hybrid working culture for everyone. Our approach gives our colleagues empowerment and support to work in ways that enable them to thrive in their role. We are very much on a learning journey at Arqiva, but through a balance of in-person and remote working opportunities, we are encouraging our teams to work together to put in place what works best for them, ensuring that they’re meeting individual, team and customer needs.

Our colleagues feel empowered by the opportunities available to them to ensure we all bring our very best selves to work, wherever that may be, and we welcome the opportunity to talk to you about how Work. Life. Smarter. could work for the role you are interested in, as well as formal flexible working requests such as part-time or job shares.

Inclusive Arqiva

For us, building a working environment that is diverse, inclusive and engaged, is a positive for both our colleagues and our customers. This is why we have invested in our partnerships with initiatives and organisations such as Tommy's Pregnancy at Work, Inclusive Employers and WISE (Women in Science and Engineering).

We also have active and thriving networks to support our colleagues like our Working Families network, Women at Arqiva and Diversity Ambassadors. Take a look at our LinkedIn Life page for more details.

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