Passenger Service Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
Passenger Services Agent
Based at: Heathrow Airport – Terminal 4
About the Company:
ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality service to a very selected number of airlines. We believe that our excellent customer service and the professionalism of our team makes us one of the leading ground handling agents at Heathrow.
About the Role:
Duties include:
- Ensure that each passenger from different customer airlines and their baggage is checked in professionally whilst ensuring all relevant security checks are carried out.
- Assist with the Boarding process at the Boarding Gates whilst complying with safety and security procedures.
- Provide a high level of customer service to all passengers of our customer airlines.
- Ensure company & customer procedures and performance targets are met.
An awareness of health and safety and safe working practices is important, although full training is provided.
Requirements:
- 5-year checkable employment/education history
- Will be required to complete UK DBS (criminal record check) and overseas criminal record check, if applicable.
- Be prepared and able to work rotating shift patterns (including early and late shifts) over a 7-day working week.
- Be able to start work from 04:15 for early shifts, and finish at 23:30 for late shifts.
- Previous public-facing customer service experience is an advantage, preferably within a challenging environment.
- Excellent communication/interpersonal skills are a must
- Evidence of basic computer skills/systems
Benefits:
- Full training given
- Uniform supplied
- Free staff car parking
- Company pension
- Career progression opportunities
- Competitive pay
Salary: Full-Time - From £21,667 to £26,000 (depending on experience)
Part-Time: (30 Hours per week) also available (Pro-Rata Salary)
Job Types: Full-time, Part-time, Permanent, Fixed term contract, Temp to perm
Part-time hours: 30 per week
Salary: £22,000.00-£26,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
Ability to commute/relocate:
- Hounslow: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: DP001
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Passenger Service Agent roles across ASC Handling's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £26,000 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying General openings directly to your inbox.
