Hospitality Casuals
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Position Overview & Specifications
Manchester City are coming to Ashton Gate ! and we are looking to boost our hospitality team.
We are looking for people to work in our hospitality boxes, restaurants and bars, who want to offer exceptional service to all our supporters and customers.
If you have experience of waiting or bar work, this will be a great advantage but we will be able to offer full training if you are enthusiastic and excited to be part of the hospitality stadium experience.
You will work on a casual basis for all football (not just the FA Cup) and rugby match days and in addition to the home fixtures, we will also be hosting various events, conferences and parties throughout the year.
The role is offered on a casual basis. Shifts will be available on an ad-hoc basis.
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
Equal Opportunities
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding
Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.
Job Types: Part-time, Zero hours contract
Salary: £9.59 per hour
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Application question(s):
- Please give an example of when you have gone above and beyond to offer excellent customer service
- Explain how you dealt with a difficult customer or complaint and how it was resolved
- Why do you want to work at Ashton Gate Stadium ?
- Describe world class customer service
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Hospitality Casuals roles across Ashton Gate Stadium's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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