Operations and Data Coordinator

About us

The Association for Coaching® (AC) is a leading independent, and not-for-profit, global professional body dedicated to promoting best practice and raising the awareness and standards of coaching, worldwide.

Our Vision is to advance coaching, and promote a coach approach to leadership, so that coaching ‘ripples’ as a key enabler for performance, wellbeing and responsibility. We do that by inspiring and growing an international professional community of 100,000+ members, made up of coaches, leader coach-es/mentors, training providers, educators, coach supervisors and organizations building coaching cultures.

The Role

This is a unique role for someone who is versatile, experienced, responsible, responsive and resourceful who would join our Operations Team.

Skills required to be considered for this role:

• Demonstrable experience of using project management skills to deliver high-quality outputs
• Experience of CRM systems and/or be confident and expert in working with databases
• Excellent general computer skills, and confident in using Microsoft Word, Microsoft Excel, Microsoft PowerPoint
• Proficient in using excel to analyse and report on data.
• Be able to communicate confidently with different stakeholders
• Proactive when undertaking assigned tasks
• Methodical with an attention to detail
• Experience of working virtually - a strong internet connection is required, along with experience using communication technologies to facilitate virtual working, for example Dropbox, Skype and Zoom
• A desire to work within a varied role and adaptable in your approach
• Enthusiastic with a willingness to learn and develop

Duties Include

• Manage and support internal and external customer service levels
• Support all Functions with day to day requests and issue escalation
• Maintain and promote the highest standards of quality and integrity, ensuring reliable, accurate and management information is available at all times
• Support for the Operations Team in managing enquiries, follow up actions, projects and proactively providing solutions
• Undertake statistical analysis and research
• Create and maintain tracking and produce AC Service reports at required intervals.
• Data Management - Assisting in the compilation of regular and adhoc statistical reports and ensuring data integrity
• Project management - create, monitor, maintain, follow-up and report on activities effectively and efficiently in the timescales required
• Maintain project plans, timelines and budget for Operations projects, track and produce AC Service reports at required intervals
• File management (using Dropbox etc) ensuring files are stored with appropriate version control and follow good document management principles
• Support the creation of new templates and operational processes
• Evaluate current operational processes and policies and recommend improvements
• Assist with basic maintenance website updates
• All Virtual Assistants will be expected to be involved in general project work from time to time, commensurate with their skills and experience.

Experience

• At least 2 years’ demonstrable experience of working success- fully in a virtual role.
• Experience of working on a self-employed basis.
• Excellent verbal and written English skills, and the ability to communicate effectively
• Experienced in managing a varied workload and working with numerous stakeholders and executing multiple plans.

Job Types: Part-time, Freelance
Part-time hours: 15 per week

Salary: £16.00 per hour

Benefits:

• Company events
• Flexitime
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• remote working: 2 years (preferred)

Language:

• English (required)

Work Location: Remote

Application deadline: 14/02/2023
Reference ID: ACAdmin
Expected start date: 27/02/2023