Call Handler
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Salary and Benefits:
- Competitive
- 22 days holiday per year in addition to Holidays and Birthday Off after one year of service
- Pension with 4% salary sacrifice scheme and employer contribution
- Death in Service benefit of 4 x salary
- Employee Assistance Programme
- Cycle to Work Scheme
- Eye Care Vouchers
The Role
As our Call Handler you will be responsible for maintaining property services by delivering planned and reactive maintenance to an agreed programme, budget and quality within the company’s operational targets.
You will be expected to:
- Monitoring jobs and liaising with contractor for sheltered blocks.
- As part of the legal process and court hearings you will need to arrange dates to obtain warrants and arrange for the relevant parties to attend forced entries all forced entries.
- Raising and liaising with contractors on Asbestos jobs and allocate costing
- First point of contact for all calls coming into the Walthamstow Office call centre.
- To cover anyone other member of the team’s duties in their absence.
- Input data from resident satisfaction forms.
Working hours will be Monday to Friday, 08:00 am to 17:00 pm, and flexibility with working hours is essential as overtime will be required from time to time.
The Candidate
To be considered for our Call Handler role, you will have the following skills and experience:
Qualifications
- GCSE in Mathematics and English
- A business administration or customer service qualification will be beneficial, but not essential.
- Intermediate level user of Microsoft Office.
Experience
- Previous experience within a busy customer service role.
Skills/Knowledge
- The ability to establish and maintain effective, professional working relationships with internal and external stakeholders
- Excellent communication and interpersonal skills
- Effective time management and organisation of own workload
- The ability to learn new software packages.
- To be able to work as part of a team
If you feel you have the skills for the Call Handler, please apply now!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Call Handler roles across Aston Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,000 - £53,250 bracket, including retirement vesting and health parity.
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