Customer Service Advisor
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Position Overview & Specifications
- Start Date: 10 July 2023
- Starting Salary: £22,250 per year
- Shifts: Mon – Friday 10-6:30pm
- Office-based (LE1 3BE)
Are you Enthusiastic? Driven? Adaptable? Maybe looking for a career change?
No Experience, No Problem. This can be an advantage and we provide full training!
About Us
AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for the right individuals looking to join us.
About the Role
Due to significant growth, we are recruiting outstanding individuals to join our existing who make and receive calls in our Leicester office. You will be office-based and we’ll provide you with full training to ensure you’ve got all the tools for success. We are offering a competitive basic salary, incentives and an amazing team culture in a fresh and thriving environment.
After completing our comprehensive training programme, you will be able to:
- Book and reschedule customers appointments via telephone and deal with Customer queries
- Contact customers regarding their appointments
- Take ownership of each and every call to maximise opportunity whilst maintaining a positive customer experience
- Update databases with customer details
- Meet or exceed monthly call and quality performance goals
About You
This position is open to all! Whether you are experienced, looking for a new venture or you’re looking to kick start your career, all we ask is that you bring your A-game! We will train and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed. You will receive ongoing coaching to support your further development.
If the below sounds like you, hit the apply button today to begin your journey with AT Management.
- Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment
- Result orientated and have a determined attitude to achieve your KPIs
- Possess excellent interpersonal and communication skills
- Committed and resilient
- Keen to learn and develop
- The ability to work as part of a team supporting colleagues where necessary
- Commitment to excellence
- IT literate
Job Types: Full-time, Permanent
Salary: £22,250.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Shift availability:
- Day shift (required)
Work Location: In person
Application deadline: 08/06/2023
Expected start date: 10/07/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Cable, Internet & Telephone Providers
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across AT Management's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Cable, Internet & Telephone Providers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,250 - £22,250 bracket, including retirement vesting and health parity.
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