Day shift support Worker

About us

We are professional, agile, and our goal is to AV Support Services is well known as an independent provider of risk, liability, and security solutions. We strive to diminish risk, whilst ensuring organisational resilience, increased level of innovation, simultaneously decreasing cost and concurrently accelerating the value of your establishment. Here at AV Support Services, we endeavour to understand the mission of your company, as well as the dynamics of your market. By applying due diligence, enabling our unit to guarantee the right team to meet your unique needs. Our company is a London based organisation, which offers a variety of services including security, concierge, domestic cleaning and key holding – just to mention a few of the facilities we have available. We take great pride in providing top quality services, ensuring all our staff are DBS checked, well trained, and equipped to deal with all situations within the care and vulnerable adults’ sector. Our guards/concierge receive regular training and are kept up to date on new guidelines and regulations in safeguarding to ensure that your clients are in the best possible care when being supported by our company, also ensuring that accurate and detailed record keeping is upheld to guarantee the best possible handover of information is given to staff members when taking over. Through our experience and increasing client base, we have developed a method that guarantees your security solutions are run parallel with your company, risk, and valued drivers. Here at AV Support Services, our strategy is to collaborate with our customers by offering a vast range of solutions and security products at affordable pricing, whilst providing the finest service and customer support, to meet our clientele’s bespoke needs. Looking ahead, AV Support Services sees itself as its customer and vendors’ number one choice when it comes to the supply of security/concierge and low voltage security systems at remarkable pricing. Whatever your needs AV Support Services allows you to grow, providing you with the necessary support and guidance enabling for maximum success of all projects. .

Our work environment includes:

• Modern office setting
• Food provided

Job Title: Support Worker, LGBTQ Supported Housing Services

Department: Support and Projects

Location: Greater London

Reporting to: Support Services Manager

Responsible for: Younger Person’s Visiting Support Team

PURPOSE OF THE JOB

· Provide effective person-centred support to LGBTQ people living in the company’s specialist LGBTQ supported housing.

· Support clients to achieve tangible progress in areas such as tenancy management, independent living skills and training/education.

· Support LGBTQ clients to develop greater self-esteem and self-confidence. Equip clients for independent living and move-on to more independent accommodation.

· Develop support plans with individual clients that reflect their ambitions and aspirations with clear actions for achieving these.

· Contribute to risk assessment and safeguarding plans

· Ensure clients settle into their accommodation and become familiar with the local area

· Work closely with the Housing Team to ensure residents are complying with the terms of their occupancy agreements.

· Contribute to client involvement withing the LGBTQ supported housing service.

· Be aware of trauma informed working, particularly with regard to trauma experienced by LGBTQ people

· Ensure clients are linked into appropriate support services and sustain engagement with services.

KEY RESPONSIBILITIES

1. Support

· Work with clients to develop SMARTER support plans and risk assessment.

· Be fully aware of safeguarding issues and lead on client risk management within the service.

· Update the client data base to ensure client records are updated within timeframes and they accurately record interventions and demonstrate progress.

· Feed into policies and procedures relating to support and where required consult with stakeholders.

· Support clients to manage their accommodation and provide coaching and assistance in household management and independent living skills.

· Support clients to budget and pay rent and service charges.

2. Team Work

· Attend team meetings and reflective practice sessions and contribute to discussions.

· Work within companys health and safety policies and lone working arrangements.

· Work to team performance targets.

· Support staff by setting clear objectives and holding individual supervisions regularly.

· Be respectful to colleagues and support good communication between all stakeholders.

3. Reviewing Personal Performance and Development Needs

· Review and evaluate own performance to identify strengths and areas for development.

· Undertake development and training opportunities.

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GENERAL

· Adhere to companys Policies and Procedures at all times.

· Cover for other members of the team and division as necessary.

· Be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement and development.

· Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff.

· Attend and participate in external meetings and briefings as required.

PERSON SPECIFICATION

Support Worker

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the person specification. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

ESSENTIAL REQUIREMENTS

Experience

1. A commitment to LGBTQ rights and a keen interest in working with LGBTQ young people.

2. Experience of working in support, supported housing or advice services.

3. Experience of supporting people to develop aspirations and form healthy relationships.

4. Organising a caseload, planning work and successfully completing this to set deadlines.

Skills, Knowledge and Abilities

5. Knowledge of the issues confronting LGBTQ people and the needs of vulnerable homeless people in general

6. A sound knowledge of safeguarding and risk assessment, particularly with regard to LGBTQ people.

7. Ability to work in a client- centred way and support clients to progress in their lives, including clients who are transitioning.

8. A demonstrable commitment to equality and diversity, including but not limited to the principles of Black Lives Matter, Anti-racism, gender equity and LGBTQI+ rights

9. Able to work with clients to develop outcomes and actions to achieve these

10. Good written skills and the ability to structure written work clearly.

Job Type: Freelance

Salary: £11.00-£12.00 per hour

Day range:

• Monday to Friday

Flexible Language Requirement:

• English not required

Physical setting:

• Residential home

Shift:

• 8 hour shift
• Day shift

Work Location: On the road

Application deadline: 10/04/2023