Customer Service Assistant
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Do you know how to deliver an exceptional customer experience? If you have the ability to build rapport with our valued customers over the phone and the passion, drive and determination to succeed we have the opportunity for you. We are looking for a Customer Service Assistant to join our team, within the contact centre, at our Leeds branch.
Our Benefits:
- £21,237 per annum
- 24 days holiday + bank holidays + Birthday off
- “Available Anniversaries” (Days off to support with life changing moments)
- Enhanced Maternity & Paternity leave
- Employee discount scheme
- Long Service Awards
- Death in Service
- Charity Day Off
- Occupational Health
- Corporate gym membership/discounts
- Cycle to work scheme
About the role:
- Contact Centre role
- Answering large volumes of telephone calls, emails and webchat for our entire group
- Dealing with first line enquiries from customers
- Generate rich leads for the showroom teams
- Book appointments for customers with the showroom team
- Confidently, professionally and proactively engage with customers to build relationships, ensuring a positive and memorable customer experience
- Actively contribute towards and build upon the Available Car ethos of delivering an exceptional customer experience
About you:
You will have the ability to become part of a highly motivated Team, driven to deliver an exceptional customer experience. You will be enthusiastic and positive with experience of working in a high volume, multi-channel contact centre.
(Note - you may also know this role as customer assistant, customer service assistant, contact centre advisor, retail advisor, sales advisor, retail assistant, sales assistant)
Skills required:
- Computer literate & Proficient in Microsoft packages
- Experience working in a high volume, multi-channel contact centre
- Be able to prioritise your workload in a fast-paced environment
- Outstanding ability to clearly communicate with customers
- A passion for delivering great service, greeting customers with a smile and serving them with pride
- Work well within a team and communicate effectively and openly with others
- Full UK driving licence is desirable
Hours: Rolling 4-week shift pattern. 39 hours per week over 5 days, including weekend and bank holiday work.
Pay: £21,237 per annum
Available Car has been serving customers across the midlands since 2002. With four branches across the region, available car is well established as one of the leading providers of quality used cars in the area. As a valued part of the team, you will help us to maintain our reputation as a trusted and reliable provider of used vehicles.
If your passionate and committed to delivering excellent customer service, we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £21,237.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Holidays
Supplemental pay types:
- Bonus scheme
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Motor Vehicle Dealers
Based on transatlantic hiring benchmarks for Customer Service Assistant roles across Available Car Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Motor Vehicle Dealers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,237 - £21,237 bracket, including retirement vesting and health parity.
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