Customer Support Agent
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
As a premium software solutions supplier, exemplary support is what we’re about. Across our immediate customers, and our general public end users, we lead our industry in delivering the most efficient, charming, dedicated and effective customer support.
This role sits within a brand new team as we continue to keep winning more fantastic customers and need to increase the team to fully service them. We want to build the new blue print for partnership working and so are looking for dedicated and hardworking individuals who are ambitious and understand the role service has at the heart of any solutions business.
This role is the coal face of the organisation. You will be the first port of contact with our customers and our end user (the general public). They are often scant on time and detail so you will need to be able to get the dirt, charm them into being patient, find the solution and ensure you’re on top of product improvement requests.
Can/Are you..?
- Talk the hind leg off a donkey? (Always happy to get on the phone to a customer)
- Broad shoulders, always at home solving others’ problems? (Patience and sympathy in bucketloads)
- The one everyone goes to for advice? (Natural empathy and high EQ)
- Write the book on organisation? (New team, new processes needed)
- Locate the devil (in the detail)
- Childhood dreams of being a Dr? (Triage the problem and prioritise like an account depends on it)
- A starter-finisher.
Ways of Working
- This is a brand new, first of its kind team, based in our Preston office
- Part of our onboarding, training and set up requires full time office attendance
- Ultimately a 3/2 hybrid split is our normal practice
- Part time and flexible working patterns available
- Some travel to our London office and/or Customer office is required, at our cost
- 22 days holiday plus bank holidays, rising to 25 days with service
Job Type: Full-time
Salary: £23,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Preston: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: SERVICEDESK
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Consumer Product Manufacturing
Based on transatlantic hiring benchmarks for Customer Support Agent roles across Avalon's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Consumer Product Manufacturing.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,000 - £28,000 bracket, including retirement vesting and health parity.
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