360 Operations Analyst - Intern (12-month placement)

Description of the department:

The role is within the 360 Technology team based in London. The team is responsible for providing all elements of desktop support services to the AXA IM London offices working alongside a professional contract of service.

The main responsibilities of the role:

• Stock management – Keeping a record of all company stock. Raising orders when stock runs low and handle any special requests such ergonomic equipment, etc.
• Budget management – Keep update to date with the budgets; inform and provide a forecast to senior managers when more budget is required. Ensure all numbers are managed accurately with a clear overview.
• Receiving deliveries and making sure invoices are correctly reconciled. Liaising with the customer service/account manager for any issues with products or services and internal accounts payable team with any invoicing issues.
• Act as a contact/decision maker for external vendors for the company.
• Utilising corporate software to monitor usage and performance of corporate devices.
• Produce weekly, monthly, and quarterly reports for the senior management, using Excel and Tableau. Analyse through a huge amount of data and present them in a meaningful and actionable way.
• Using SharePoint to update teams on ongoing project and to work collaboratively.
• Analysing and extracting the data to understand how devices can be enhanced and cater for a longer period. Reducing cost by understanding company needs and usage, therefore altering contracts with service providers to ensure we get the best for our users.
• Assist the UK 360 team with day-to-day support activities.
• Understand SLAs/KPIs and work accordingly.
• Assist with resolution of hardware issues i.e., faulty screen, mouse etc.
• Validate instructions in meeting rooms are fit for purpose.
• Perform proactive floor walks to assess user satisfaction including meeting room checks.
• Manage HR inductions of new joiners to present 360 and give users an introduction of our system.
• Implement an innovative solution which can improve a process/time to resolution.

Profile:

• Currently undertaking an IT/Business related degree.
• Above average ability to use MS Office tools and in particular MS Excel for reporting.
• Ability to analyse complex information and present results in a clear manner.
• Attention to detail.
• Good with numbers.
• Good communication and interpersonal skills – must be prepared to communicate with Technology staff at all levels and in all locations
• Go-getter, ability to use good initiative.
• Displays maturity and professionalism.
• Have a high level of phone etiquette.
• Be able to negotiate and create positive relationships with vendors.
• Highly organised and exceptional time management skills.
• Have interest in customer service.

Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers.

AXA Investment Managers (AXA IM) is a responsible asset manager, actively investing for the long-term to help its clients, its people and the world to prosper. Our high conviction approach enables us to uncover what we believe to be the best global investment opportunities across alternative and traditional asset classes, managing €887 billion in assets as of December 2021.

AXA IM is a leading investor in green, social and sustainable markets, managing €563 billion of ESG-integrated, sustainable and impact assets at the end of 2021.

We are committed to reaching net zero greenhouse gas emissions by 2050 across all our assets, and integrating ESG principles into our business, from stock selection to our corporate actions and culture. Our goal is to provide clients with a true value responsible investment solution, while driving meaningful change for society and the environment.

At end of 2021, AXA IM employs over 2,488 employees around the world, operates out of 28 offices across 18 countries and is part of the AXA Group, a worldwide leader in insurance and asset management.

We are proud to foster a high-performance culture, which means that we seek to recruit and retain people who are not only technically-skilled but also globally-minded, innovative and able to leverage their unique perspectives and life experiences to support our success as a company. Employing the best professionals from the widest possible talent pool is at the heart of our strategy of delivering excellent quality of service to our diverse clientele.