Home Emergency - Claims Handler

Description - External

We’re currently looking for Claims Handlers to come and join our bustling Home and Motor Department within AXA Partners.

AXA are proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to offer Hybrid working, which is a split between 2 days at home and 3 days in our Redhill offices in Surrey to give you that extra work life balance.

As our Claims Handler, you'll be providing full claims handling in relation to Home Emergency assistance to customers and clients in the UK. Ensuring that customer expectations are met and exceeded on every call. You’ll be liaising with property networks, internal or external departments, making sure all parties are kept fully informed of the situation until the work is completed.

Working Hours & Shift Patterns – We’re pleased to be able to offer full and part-time hours for this role.

Full time - Our Customer Service advisors work on a rotating shift pattern, 35 hours per week over 5 days which will include Saturdays, Sundays and bank holidays.

Part time - We are offering evening and weekend shifts with some early starts available. Please note, you will have to complete the training period as full-time hours, we're unable to offer training on a part-time basis.

Salary – Full time salary for this role is £21,500 + 5% shift allowance

Training/Induction – We’re offering 4 weeks fully comprehensive training for this role. It’s important to us that we give you all the material and knowledge needed to succeed in this role.

Your Profile

Qualifications - External

You don’t need to have any previous Claims handling experience to do this role. The most important attribute we look for is the ability to demonstrate excellent customer service, understanding the value of our customers and the impact it has on our brand.

You must be able to communicate in a clear and confident manner, active listening skills and the ability to build rapport with our customers.

Due to the nature of these roles, we are looking for a natural empathetic manner with an understanding of how to support people through their time of need.

About AXA
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.

Our mission: Empower people to live a better life.

Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.

AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.

Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth. One of the best things about joining AXA is our rewards package. At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 22 days annual leave plus Bank Holidays
• AXA employee discounts
• Gym benefits

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

#partners1 #LI-Hybrid