Client Relationship Manager - Private Equity

Reports to Associate Director - Private Equity

To provide a suite of administration and support services to a portfolio of fund structures whilst managing client relationships alongside the CRL(s). Reporting to an Associate Director, the CRM will work alongside the wider team(s) of Fund Accountants whilst coordinating with Group functions, Centres of Excellence ("CoE"), and other internal stakeholders.

Key responsibilities:

• Create and build relationships across UK PE, both in terms of the underlying team(s) and clients, ensuring that the delivery of client service meets agreed service levels.
• Act as lead point of contact for administration matters on a number of fund structures within the team(s).
• Act as a mentor (an "administration guru") to the team(s) in all administration matters, to help them understand the bigger picture outside of core BAU and supervise and assist in the training and development where required.
• Ensure all administration requirements for the team(s) and clients are met. Taking ownership and adopting a project management approach to oversee planning, allocation, scheduling, and monitoring of workloads, with a focus on developing best practices, including a thorough and consistent approach to working practices across the team(s) and quality assurance, with a particular focus on, but not restricted to:
  
  • Task manager – work alongside the Associate Director(s) to agree process and accountability for monitoring and clearance of outstanding items and adopting a day-to-day best practice.
  -ISAE - Develop and maintain a UK PE specific internal audit function to ensure the team(s) are ISAE compliant at all times including periodic reviews of checklists and development of internal processes.
  
  • Silver process – develop, implement, and oversee appropriate metrics to ensure ongoing compliance with best-in-class processes and escalation of any issues preventing such compliance.
  • Operation procedures manuals ("Bibles") – develop & maintain client Bibles, internal work practices, induction packs and documentation around specific client relationships. Ensure that Bibles are reviewed and developed using a consistent approach across UK PE, are reviewed on a regular basis and are being fully complied with.
  -Billing / WIP - alongside the Associate Director(s), to assist with billing information for clients including analysis of time spent, management and follow up of aged debtors and liaison with the Finance team as required. With support from the UK PE senior management team, assist with maintaining working capital days below the group's target.
  
  • New business / Client onboarding – Point of contact and support during pitch, proposals, client take on and continuing point of contact throughout client lifetime. Working with the team(s) on the onboarding process in accordance with Aztec best practice. Being a main point of contact for clients, assisting with documentation, working through internal processes, AML co-ordination, Investment Café.
  • CoE – act as the point of contact between the team(s) and CoE, both during client onboarding and day to day BAU.
  -Projects - to represent UK PE on new projects, particularly under the TOM and POD, to coordinate impact on CFT's and pilot clients with a view to minimising impact on day-to-day service delivery.
  -Market coordination - work closely with both Fund and Corporate services to develop and implement cross-functional working practices on joint clients.
• Co-ordinate legal, tax and other professional advice as required.
• Where relevant, co-ordinate and attend client board meetings, client relationship / review meetings.
• Act as "B" level 4-eyes signatory on administration matters, ensuring that company policy and professional and regulatory guidelines are adhered to and that a professional quality service is provided to clients and outside contacts.

Other relevant areas:

Knowledge & Expertise

• Has broad and comprehensive understanding of theories, systems, and practices of the UK PE Product, as well as how those fit within the Jurisdiction and within the wider organisation.
• Some specialist technical knowledge of PE (with consideration given to internal vs external candidates), but also capable of researching specialist technical knowledge in PE as required.

Operational

• Ensure company compliance, risk management and procedural policies are adhered to at all times.
• Work closely with Group Functions to ensure systems and operations are developed to support the services provided, acting as an active sponsor where required and deploying resources on key initiatives to ensure success.
• Contribute towards the business-as-a-whole, for instance, in identifying improvements in policies and procedures that apply across the business and ensuring appropriate information and best practice is shared between designated client services teams and the UK PE Product.

Managing & Leading People

• To help create and maintain an inclusive team environment, ensure managers are challenged but ultimately supported.
• Demonstrate effective communication within the team(s), providing regular reporting and feedback, so that all targets are met. Act as an administration subject matter expert providing guidance where required.

Relationship Management

• Establishes collaborative relationships, negotiates, and influences the opinions of others within the UK PE Product and in external organisations on a wide range of topics.
• Develop and enhance relationships with client advisors, intermediaries, and other introducers of new business.
• Work closely with other team members across the wider group to strengthen cross jurisdictional relationships with colleagues and mutual clients.

Who are we?

Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn't is our identity – we're proud to be a truly independent, owner-managed business that puts our people and clients at the centre of everything we do.

We understand that everyone will put value on different things and that's why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:

• Competitive salary
• Discretionary bonus scheme
• Flexible, hybrid working
• Generous holiday allowance
• Pension scheme
• Private medical insurance, including eye care
• Permanent health insurance
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Ability to work abroad for up to 3 weeks per annum
• Regular social events
• Health and wellbeing programmes
• On-site parking
• Significant investment into your personal and professional development