Customer Success Manager

About Babel Street:

Babel Street illuminates identity and information for a safer, more productive world. Engineered for mission-critical applications, our proven AI-powered products transform data into knowledge, build a more complete picture around identity, and discover digital evidence. Our advanced data analytics and intelligence platform, combined with a robust text analytics engine, helps teams rapidly transform massive amounts of global, multilingual data into actionable and contextual insights so they can act with confidence. Every day, we work with our customers in highly-regulated, high-stakes industries such as financial services, healthcare, legal and law enforcement, and the global public sector. The actionable insights we deliver safeguard lives and protect critical assets around the world. Learn more at babelstreet.com.

Position Overview:

As a Customer Success Manager supporting Babel Street's Rosette Product, you will be part of an agile team that is playing a critical role in growing our business. In this role you will serve as a vital partner to our customer, helping to retain and grow our current business and enhance the value we provide to our customer base.

What you’ll do:

• Maximize net dollar retention through proactive engagement and management of clients throughout your book of business.
• Develop deep understanding of key customers’ business-from the corporate to the functional/technical level-in order to develop and drive strategic account plans.
• Drive continuous value with customers throughout their lifecycle, starting with onboarding and continuing through retention and growth.
• Assist customers in maximizing their success while utilizing our solution, coordinate and marshal internal expertise and resources to help customers achieve their goal, and generally serve as customers’ champion.
• Sustain existing and build new relationships with key stakeholders at various levels of seniority throughout the customers’ organizations.
• Collaborate with Sales to identify, strategize, and coordinate opportunities for expansion and growth.
• Be eager to learn, committed to getting 1% better everyday and be open to feedback

What you’ll bring:

• 3+ years experience in Customer Success roles in high-growth, B2B technology companies
• Prior experience increasing customer satisfaction, adoption, and retention
• Proven ability to drive complex, cross-functional projects
• Superior communication skills, with the ability to engage a wide range of business audiences, from senior business leaders to software developers
• Excellent project management and analytical skills
• Business-level fluency with enterprise software and AI concepts
• Ability to work remotely and travel
• Excellent time management skills for self and others
• Ability to manage complex conversations across multiple stakeholders

Babel Street is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Babel Street will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination. In addition, Babel Street's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request, we will provide you with more information about such accommodations.