Facilities Coordinator

Facilities Coordinator, Permanent/Full Time, Blackwall, E14 9AU

Hours: 40 hours per week – Mon-Fri – 08:30-17:30

Your new role:

Ballymore is an independently-minded property developer with a multi award-winning
portfolio of some of Europe’s largest urban development projects.

We’re powered by our people - it’s what makes Ballymore, Ballymore. This ethos is only possible because of our people, who work as one team to constantly and consistently deliver developments to which we are proud to put our name.

We are now looking for someone to join one of our prestigious sites as a day Facilities Coordinator, providing excellent customer service to our residents.

Your new responsibilities:

Including but not limited to;

• Reporting into the Facilities Manager (FM) and working with him/her to ensure the smooth running of the estate and the delivery of excellent customer service to residents and commercial tenants.
• Day-to-Day administrative record-filing for all compliance paperwork.
• Coordinating with staff, consultants and external contractors operating on the development.
• Engaging resource from the estate management team as required to deliver facilities services.
• Update, amend, maintain & manage the information for developments Facilities & Compliance paperwork.
• Coordination of contractors, consultants and service partners on site in line with the centrally defined contract mechanisms in the Facilities Manager absence.
• E-mail correspondence & communication on behalf of FM department on site.
• Attend & minute meetings as required.
• Maintain Insurance correspondence, records & tracker information at all times.
• Liaising with the estate's team & the support office as required.
• Produce new templates / improve on old ones as requested by the Facilities Manager.
• Local auditing of infrastructure and building services including fire and security systems, water hygiene, vertical transport, utilities and critical plant in line with the compliance tracker / PPM calendar.
• Support on the local maintenance of the building infrastructure including structure, building envelope, internal fabric and mechanical& electrical services in accordance with the framework defined by the Facilities department.
• Support with the required inspection, auditing, record keeping and document control activities associated with the above.
• Support on the local management of contractors and service partners operating on the development and ensure that they receive the support and information required to discharge their duties.
• Provide formal feedback on each contractor to the Facilities Manager & Contract and Compliance Manager including service level agreements and key performance indicators on a monthly basis (and more frequently as required).

What you need to succeed:

• Experience working in facilities or estate management for a minimum of 3 years (Essential)
• Experience in the management of external suppliers, contractors and consultants covering a range of services (Essential)
• Experience of the management and coordination of health, safety and welfare (Essential)
• Familiarity with facilities documentation including O&M manuals, drawings, engineer reports, compliance certificates and PPM planners (Essential)
• Experience working in a project environment and the handover of new schemes (Desirable)
• Experience working alongside multiple soft services trades and disciplines in including Security, Valet, Concierge and Housekeeping (Desirable)
• Be polite and courteous at all times to colleagues and clients.
• Communicate verbally in a clear, concise and business-like manner.
• Make sure all written communication is presented in a professional manner ensuring grammar, spelling and format are appropriate for the recipient and purpose.
• Demonstrate the ability to make decisions both independently and collectively having first evaluated all options
• Ensure problems that arise are dealt with and solutions found to ensure delivery to clients.
• Assess own performance and attributes, actively seeking support to meet development needs and demonstrate an awareness of the impact on others.

Ballymore operate as an equal opportunities’ employer.

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London, E14 9AU: reliably commute or plan to relocate before starting work (required)

Experience:

• Maintenance: 3 years (required)

Work Location: In person

Reference ID: Lw-FacCoord-NPW